Bazaarvoice announces new AI-powered features, further delivering seamless, omnichannel shopping experiences

AUSTIN, TEXAS, March 5, 2024 – Bazaarvoice, the leading platform for full-funnel authentic user-generated content (UGC) and social commerce solutions, today introduced three new capabilities powered by Bazaarvoice HarmonyAI, the intelligent engine fueling all of the company’s current and upcoming AI-driven capabilities. 

Stacey Ocegueda, Customer Service at Manna Kadar Beauty said about Photo Captions for Instagram™: “It was beyond helpful how it automatically inserts captions that work well with our Instagram page. Everything worked amazingly with the right number of hashtags and emojis. This feature saves time and eliminates the process of creating a caption.”

New HarmonyAI-enhanced capabilities within Bazaarvoice products include:   

• Creator Discovery in the affable creator marketing solution, which helps social media and marketing teams quickly and easily find the right creators to work with when they simply enter text, images, or mood-boards into a search query. Then, AI meticulously analyzes it, recommending creators that fit their requirements, saving them the time of searching manually. 
• Photo Captions for Instagram™ for Social Commerce, which enables social media managers to create photo captions and hashtags for brand-owned social posts easier and faster. This solution is unique because the AI analyzes not only product tags and captions from the brand’s recent posts, but also the photos in those posts. It then automatically generates highly personalized photo captions that match the brand’s tone and voice, reducing the burden on the social media manager. 
• Content Coach for Influenster community members and campaigns, which helps to guide Bazaarvoice’s Influenster community of over 8.5 million global members to create higher-quality content through AI-powered suggestions on review topics and gamifying the review-writing experience. The large community size that Bazaarvoice is able to tap into helps train these AI models quickly by providing a wealth of data to power even greater accuracy and more helpful guidance. Consumers end up with less pressure that may come from writing a review, helping to drive up review quality and quantity.   

Bazaarvoice HarmonyAI was developed with brands, retailers, shoppers, and consumers in mind. It enhances the shopping experience by leveraging billions of data points to deliver relevant content to consumers effectively, enhancing their enjoyment. Additionally, it enables brands and retailers to allocate more time to other priorities by automating certain tasks through AI-driven solutions.

“At Bazaarvoice, we’ve spent almost two decades compiling the largest dataset of shopper content imaginable, making our HarmonyAI engine the most intelligent AI in the space,” said Marissa Jones, SVP of Product at Bazaarvoice. “Our AI-powered capabilities give our clients time back, allowing them to work smarter, have smoother cross-functional collaboration, uncover actionable insights, and increase sales. Our goal is to harmonize our customers’ tech stack and support seamless, omnichannel shopping experiences to help our brands and retailers achieve accelerated performance, all without compromising brand trust or safety.” 

To learn more about Bazaarvoice’s AI-powered solutions that are available and the innovations that are to come, click here. 

About Bazaarvoice

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com