The creator economy market size is already valued over $100 billion and predicted to reach half a trillion dollars by 2027. This shows how shopping is evolving, what people think about authentic voices, and how the people that most influence shoppers’ lives has changed. 

Let’s take a look at what the creator economy is, why creator content is valuable, how brands can leverage the creator economy, and the current and upcoming trends we’re seeing in the market.

Chapters:

1. What is the creator economy?
2. Benefits of the creator economy
3. Creator economy trends
4. How brands can succeed in the creator economy
5. Getting started in the creator economy

What is the creator economy?

The creator economy refers to the highly valued market of content creators — every day social media users who make content on social platforms. Really it’s any monetized form of content creation.

When we talk about the creator economy, we’re talking about a system of people who create content that’s shared and consumed by their peers, their friends, and in the media space. It used to be you’d only find a very small community that was engaged in a niche topic. But now that niche content finds a bigger community through these networks.

This is really changing how we think about what content is, and how you get your message to audiences that were never before possible. Some stats to put the creator economy into perspective:

• There’s over 200 million global content creators — these creators are typically operating on at least two platforms
• 44% of advertisers plan to increase spending with creators in 2024
• Brands are anticipating increasing creator content budgets by 25% in 2024
• 39% of consumers watch more creator content now than the year prior

This shows how quickly the creator economy is being legitimized. For example look no further than Addison Rae, one of the most popular influencers out there, who just starred in a Super Bowl commercial. It’s a huge opportunity for your brand to work with creators!

Benefits of the creator economy

The digital space is competitive and it’s getting harder to reach audiences purely with digital ad spend. Working with creators gives you an opportunity to connect with consumers, with more relevant and cost-effective content.

Hear Bazaarvoice’s own Global Head of Community Growth & Engagement, Terry Hurlbutt, outline some of these opportunities below in this short clip from her Bazaarvoice Summit presentation on creator economy trends and social shopping strategies.

Expanding on from Terry’s expertise, let’s look into other benefits of the creator economy.

Boost authenticity

Creators build their brand(s) on making genuine connections with their audiences. They’re bringing their followers into their success, pitfalls, and even their stories of vulnerability in their daily lives. And that builds real connection. A connection strong enough that when they do offer a product, even in a paid partnership, their audiences are still really interested in learning more about the product their favorite creators share with them.

100% of shoppers we surveyed have purchased products based on a creator’s recommendations, which circles back to that trust that the creator has built with their audience. If you follow someone who posts daily and you enjoy their content, you’re more inclined to go and get a product they enjoy.

So there’s a real authenticity (and sales!) boost when you partner with creators.

More relevant content

By its nature, the creator economy makes content more relevant to shoppers. What’s so helpful here is that this user-generated content, content created by creators, helps consumers see how products look in a “real world” setting versus branded content, which still has a place but doesn’t necessarily show you that same real-world experience. 

We tend to see higher engagement when visual UGC is integrated with branded content. According to our research, the majority of shoppers want to see both branded photos (83%) and shopper photos (76%) to make a confident purchase on product pages.

There’s also the amazing opportunity for creator content to help you increase your audience engagement and reach. Shoppers are more likely to follow their favorite brands. And so the more creator content you have in your social mix, that’s more likely to pay off because they’re already following you on social. 

Keep up with content demands

We need a lot of content.

Everyone working in the creator economy realm and social sphere knows how much time and effort is spent really trying to beat those pesky algorithms and stand out in a crowded social marketplace.

Over 500 hours of content is uploaded to YouTube every minute, 34 million videos uploaded a day on TikTok, and on Instagram there’s over 66,000 photos uploaded per minute. By comparison, those couple of pieces of branded content you upload per week aren’t even a drop in the ocean.

Rather than increasing investment to produce more content in-house, partner with creators who can pack your content supply chain with a steady flow of authentic content for you. Tapping into existing communities of creators like the Influenster community ensures your brand benefits from an always-on source of fresh content.

Creator economy trends

The creator economy will continue to evolve, such is the nature of working in the social. It’s important to in the loop. With that, as experts in the creator partnerships space, these are the latest creator economy trends we’re most excited about!

Brand storytelling 

Do you ever find yourself a little worried sometimes because social media algorithms are just too good? Let’s say you’re a parent so you check out an account talking about parenting hacks. The next thing you know your whole Explore page is full up of parenting hacks and ideas.

Your Reels are full of tips and tricks for parenting, cooking, and staying organized in the midst of child-rearing. Whether it’s through memes or people sharing their tough moments of the day, they really resonate with you. You feel grateful for that connection. They make a significant impact on your life, and you’re deeply thankful for them.

This is brand storytelling in action. These trends that speak directly to your audience’s personal experiences and connect them to your brand. The power of social media and the creator economy recognizes the diverse voices and perspectives that contribute to your sense of community.

Video content

First it killed the radio star, now video is coming for your static images. 89% of consumers want to see more videos from brands this year. What video does that static images can’t is really show shoppers your products actually in use. Whether it’s how to build something, how a jacket looks in motion, how to assemble something, etc. Video provides a whole new avenue.

Let your analytics decide for you whether static images or video works best, but between IG Reels and TikTok’s boom, video is a trend that can’t be ignored for much longer. TikTok shops intend to grow the business 10x this year, hoping to get to about $17.5 billion revenue, so video provides commerce opportunities also.

Livestream shopping

Another potentially lucrative angle for the creator economy is livestream shopping. Still in its infancy, it’s one of the most closely followed industry trends. Already big in China and other parts of Asia, livestream shopping has been gradually making its way stateside and consumers are taking note.

Livestream shopping provides brands with a new, engaging way to get products in front of shoppers — who can purchase them instantly! 

How brands can succeed in the creator economy

Do you want to work with creators but you’re not sure where to start? Or maybe you’re experienced with influencer outreach and need a refresher? Here’s the best practices to follow.

Work with the right creator(s)

Not every creator will be the right fit for your brand. When you’re choosing creators to work with, influence (reach, engagement, brand values, and audience relationships) is more important than just their number of followers — 72% of consumers don’t actually care about follower counts and smaller audiences tend to see higher engagement anyway.

There’s a lot of different creators out there who may have smaller follower counts, but who will align more closely with your brand, and would make more impact. The priority should be finding creators who align with your brand values and style, and letting them go and create.

@bazaarvoiceofficial PSA: leverage the Creator Economy! Let creators create in their own authentic style #socialmediaweek #smw #smm  #creatoreconomy @adweek ♬ Taste It – TELL YOUR STORY music by Ikson

Lean into the expertise of your creators. You’re partnering with them because they know exactly the best way to connect with their audiences. And because they put out content every day, they have their finger on the pulse of what works best.

When you reach out to them, just be very honest and clear about what you’re looking for and what your expectations are. Working with high-quality, brand-safe creators is really important. Tools like Bazaarvoice affable.ai can help you find, identify, reach out to, and manage relationships and campaigns with these creators on a long-term basis.

Pick the right platform

TikTok is an entertainment platform first and a social platform second. So be entertaining. Brands can reach new audiences by engaging with this form of entertainment. A good example is Prose. The hair care brand went outside of their traditional creator demographic and partnered with a comedic TikTok influencer to endorse them, and they reached a whole new audience through this.

And large gaming communities already exist, which provide a natural platform for digital expansion.

For example, clothing giant Gucci teamed up with Rook Vanguard, a creator for online game platform Roblox. Together, they built the Gucci Garden Experience which allowed users to explore various boutiques of virtual items.

Use your everyday creators

Regular people are creating every day. If you have a phone and an Instagram account, you’re a part of the creator economy. Which is why at Bazaarvoice, we always advise that the most effective change you can make is using this user-generated content from everyday people.

Not only is UGC considered more trustworthy and influential, it also supports stronger brand storytelling as we mentioned earlier. Something a lot of brands struggle with on social media. Storytelling with UGC naturally leads to the community because you’re highlighting end users, and oftentimes those who were not paid, but just simply love your products.

And UGC doesn’t just tell a story, it drives sales too. 54% of shoppers say they’d be more likely to buy a product on social media if they could click the post and get product info right on the platform. Before, if you scrolled past a t-shirt you liked on Instagram, you’d then have to Google the brand and try and find the t-shirt manually. Now though, with an effective social commerce solution, shoppers can go directly from app to checkout. No fuss!

Sharing community content helps grow your social media presence and builds positive relationships with your customers. Leading to better advocacy, repeat customers, and increased sales. Creator-generated content is out there, you just need to go out and find it.

Have a budget

When you’re just starting out with creator outreach, budget can be as big or small as you want. It just depends on what you’re ready to do from an investment standpoint. If you’re treating it more like a pilot, maybe try to look for five, six creators and learn from that.

But there’s no benchmark answer. It depends on where you are in your creator marketing cycle and also just what your overall marketing budget for the year is. But 75% of brands and retailers spend over 60% of their budget on branded content — free up some space and costs with UGC creators.

Sample your products

If you want everyday shoppers posting content about your brand (reminder: you do!) you need to get your products in their hands. Product sampling is how you do it. A hyper-targeted product sampling campaign ensures you:

• Launch products with a bang by collecting reviews and imagery from your community pre-launch
• Give life core products by generating fresh reviews
• Learn valuable customer feedback to improve messaging and identify new market opportunities

Getting started in the creator economy

In the consumer-to-consumer era we’re living in, it’s creators who are your new storefront. They’re not only creating original content, but they’re influencing other shoppers. Consumers no longer rely on content or marketing from brands, they rely on authentic UGC created by their fellow shoppers. That’s what’s going to influence them to make a purchase, not you.

The creator economy is not a passing trend, it’s essential for the success of your business.

The first step to getting started with the creator economy is to leverage UGC, and those who are creating it. But not all content is created equally. You’ll want to make sure you find the right creator(s) for your brand and team up with a platform that can combine the power of creators with social commerce solutions.

LEARN MORE

From pixels to profits: Creator trends and social shopping strategies

Watch here

Simply put, content reigns supreme. Every day, week, month, and year, the amount of content created nowadays — by brands and individuals — is pretty staggering. It’s the backbone of retail and digital marketing strategies, driving engagement and influencing purchasing decisions. And it’s what consumers demand.

Among this sea of content, user-generated content (UGC) has steadily gained influence over the years, mainly due to the trust people have in recommendations from their fellow shoppers — to the point that 78% of shoppers feel more confident purchasing when UGC is involved.

But as the sheer volume of content continues to skyrocket, navigating this terrain requires a better understanding of the new relationships forming between brands, consumers, and content creators.

This shift in influence towards creator- and user-generated content has prompted brands and retailers to rethink their content strategies, focusing more on authenticity and relevance to better engage with their target audience. Which is why mastering content distribution and refining your strategy is essential.

Chapters:

1. What is content distribution?
2. How you can refine your content distribution strategy
3. How to balance multiple content distribution goals
4. Get a fresh perspective on the content ecosystem

What is content distribution?

Content distribution is the process of publishing and sharing your content, like social media posts, blogs, videos, etc, to reach a wider audience through your various channels and platforms. There are three main types of content distribution channels:

1. Owned is the content channels your company owns, like your blog(s), newsletters, and social media pages
2. Earned channels are third parties promoting your content, including PR, mentions, guest publications, and UGC creators.
3. Paid is where you pay to promote your content on an external channel, whether that’s paid ads, sponsored content, or paid influencer collabs

Content distribution matters because without the ability to promote and share your content, it’s unlikely anyone will see it. Imagine writing the world’s most spectacular book and then just leaving it on your bedroom floor, gathering dust. What’s the point?

But now, with countless platforms and formats to navigate, the challenge for brands is getting their messaging — their content — in front of the right audience.

How you can refine your content distribution strategy

As we look to tomorrow, the way we distribute content today won’t be enough. Enter the concept of the Content Penetration Model. Coined by Bryan Gildenberg (reminder: CEO at Confluencer Commerce), the Content Penetration Model (CPM), a decentralized content generation model, marks a paradigm shift in how content is distributed and consumed.

Content distribution has traditionally been measured by reach-based metrics to get content in front of as many eyeballs as possible at the lowest cost possible. Not anymore!

The new CPM model emphasizes what Gildenberg calls content penetration — the ability to deeply engage with consumers through relevant, authentic content that resonates with their interests and values. 

It’s needed because the shift towards UGC and the rise of creators has reshaped the traditional content landscape. For example, the creator economy was valued at just under $130 billion last year and is expected to grow another 22.5% by 2030. Brands no longer have full control over the conversation.

As Gildenberg puts it, “the content that is most meaningful to a shopper’s awareness of, and decision for, buying a particular product is increasingly not coming from brands themselves, but from other individuals.”

Instead, rather than solely relying on mass distribution channels, you’re better off cultivating relationships with UGC creators and influencers who can effectively convey your brand’s unique message for you.

How to balance multiple content distribution goals

The question now is this. How do you create content that cuts through the noise and piques your audience’s interest? By recognizing the dynamic nature of content consumption and adapting your strategies accordingly. 

According to Gildenberg, the critical element is balancing long-term brand assets with current assets. Sure, some aspects of branding will almost always remain constant (example: Coca Cola’s logo), but others need to evolve to stay relevant in a rapidly changing market (Coca Cola’s ads).

But brands must continuously refresh their current assets with fresh content that resonates if they want to stay relevant with consumers.

You do this by building out a content supply chain. Taking a holistic approach to content creation that leverages data insights, consumer feedback, and market trends to inform your content strategies. 

It’s not just about creating more content. Not at all. It’s about coordinating efforts across your different teams and workflows to ensure brand consistency and relevance. Shoppers expect consistency — 75% globally say that regardless of the channel they use (website, in-store, email, social media, etc) they expect to get the same experience.

When you understand the different types of content and their impact on your business, you can better develop a holistic approach to content creation and distribution that resonates.

Why better collaboration means better content

On that note, in the CPM era we’re shifting towards, collaboration is one of the main drivers of success. Brands can’t operate in silos. Instead, it’s all about forging partnerships with the right content creators, influencers, and other stakeholders who can get your message in front of shoppers where they are.

This content allows brands to tap into the creativity and expertise of external partners with niche audiences, all while maintaining control over their brand identity and messaging.

It would be amiss to ignore AI here, too. It’s everywhere lately (ChatGPT, anyone?!) and has become a powerful tool in content creation and distribution. But Gildenberg warns AI can just as efficiently produce irrelevant, misleading, or inauthentic content if not appropriately guided.

The Content Penetration Model provides a framework for navigating these complexities, by focusing on effectiveness rather than efficiency.

Get a fresh perspective on the content ecosystem

Essentially, the new CPM model offers a fresh perspective on how brands should approach content creation and distribution. By prioritizing relevance and authenticity, brands can forge deeper connections with consumers.

As the conversation unfolds, it becomes clear that success in the content ecosystem requires a multifaceted approach that balances creativity, strategy, and adaptability. Embracing the CPM model and adopting a collaborative approach to content creation will enable you to navigate the tricky digital landscape and forge deeper connections with your audience.

Looking to learn more? Watch the full conversation between Bryan and Doug (sneak peek above!) to hear first-hand how redefining content distribution can increase effectiveness, drive sales, and enhance your content supply chain. 

FEATURED RESOURCE

The future of content distribution: In conversation with Bryan Gildenberg

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Picture this: You’re walking through the store, your stomach is growling, and you’re looking for the perfect thing to eat. Then, out of nowhere, a person shouts, “Free samples!” and hands you a hot bite of pizza just oozing with melted mozzarella cheese. And hey, it’s dinner time…you want more! *Add to cart.*

Now, replace that pizza with anything else — wine, ice cream, a handheld vacuum. Once customers try it, they’re more likely to talk about it, buy it, and share it. That’s why, despite the costs, product sampling marketing is one of the most effective ways of collecting authentic content and increasing conversions on your e-commerce site, social pages, and beyond.

Chapters:

1. What is product sampling?
2. When should you launch a product sampling campaign?
3. Why you should launch a product sampling campaign
4. Product sampling strategies
5. Get started with product sampling

What is product sampling?

It’s the practice of offering goods or services to your audience in exchange for increased brand awareness, brand loyalty, reviews, feedback, and other revenue-boosting user-generated content (UGC). This is a form of experiential marketing because consumers are able to completely absorb and engage with the product prior to buying it.

Quick history lesson: Product sampling is a tried-and-true marketing strategy dating back to the 1850s. Benjamin T. Babbitt, a soap manufacturer, was one of the first people to hand out samples to his fan base. As time passed, the power of this marketing strategy was realized by others and has since become popular in a variety of industries.

Today, there’s several different product sampling methods:

• Traditional sampling means giving away free product samples to customers, so they will feel more confident buying the product
• Digital product sampling is a sustainable sampling method, where customers buy a product in a store or online with a provided coupon, or receive money back after uploading the receipt — no samples need to be shipped meaning no unnecessary packaging waste
• Sampler packs include small or trial-size products. If the customer likes the sample, they are more likely to buy the product at full size
• Mail drops are when you mail free samples directly to customers’ homes
• Limited time samples are free only for a specific amount of time, such as three days, a week, etc. This adds excitement and plays to the psychological fear of missing out (FOMO!)
• Virtual sampling is when consumers are able to try out a product online without visiting a store or receiving something in the mail. This type of product sampling campaign relies on technology like an app or artificial intelligence

When should you launch a product sampling campaign?

You should launch a product sampling campaign when you need to boost word of mouth or get feedback on a new product.

• You have a high-quality, effective product ready for people to test. It’s important to make sure you’re delivering something genuinely good before people’s opinions start flying. A bad product will be all the more maligned by product sampling
• Your budget can handle sampling costs. This includes the cost of the samples as well as shipping, handling, staffing, and marketing. Note: Digital product sampling alleviates a lot of fulfillment costs!
• You need increased brand awareness for an existing product. If your brand isn’t well-known but you have a great product, you need positive word of mouth to increase brand awareness and fill your sales funnel. Just make sure expansion is feasible for you based on your current business model
• You have a new product to launch. Product sampling will help with product development, as well as create some additional buzz. People who sample your product and love it are more likely to buy it, tell their friends, and even create shareable content about it

Why you should launch a product sampling campaign

Product sampling marketing helps brands boost feedback, conversion rates, positive reviews, and social content for both small and enterprise brands alike.

Get valuable product feedback

Product sampling is a way to connect with and get feedback from your audience.

According to Ryan Stewart, a marketing expert and the managing partner of WEBRIS, “We normally ask them questions about their experiences with our services, show how they use them, or even invite them to take part in an online contest that involves using our services.”

You can also use surveys to collect quantitative and qualitative data. This feedback can help you further develop the product into something your audience will love.

Boost sales and conversion rates

Sampling a product makes customers want to buy it. It’s wired into our psychology. Dan Ariely, a behavioral economist at Duke University, knows samples create desire. “If I gave you a tiny bit of chocolate,” he says, “all of a sudden it would remind you about the exact taste of chocolate and would increase your craving.”

Take Costco, for example. An oft-cited study about Costco revealed the grocery store saw a significant boost in revenue thanks to its free food samples. And Stewart confirms sampling is a solid way to increase sales. He asserts, “People who feel like we value their opinions are more likely to buy from us when they need something similar in the future.”

Gathering UGC and reviews from shoppers also gives brands a significant boost in sales. Absolution Cosmetics wanted to support product launches, build brand awareness around their healthy skin care messaging, and boost customer loyalty and engagement to ultimately increase sales. The brand implemented a dual review collection strategy, combining an evergreen sweepstakes on their website, ensuring a constant influx of fresh UGC and reviews, and targeted product sampling campaigns to support new product launches.

As a result, in just a six-month period, Absolution increased its revenue per visitor from 14% to 123%, customer engagement from 28% to 61%, and earned $107K directly attributed to ratings and reviews.

Encourage positive reviews due to a sense of reciprocity

Free samples encourage potential customers to play into the idea of reciprocity. In other words, people who receive the sample want to do something for your brand in return — like posting a positive review on social media.

This by no means every review is going to be positive of course. Neither should that be expected. Product sampling isn’t “we’ll send you a product sample in return for a positive review.” By contrast, reviews should be honest regardless of the sentiment. And even negative reviews provide added authenticity for your brand.

But one of the reasons sampling does yield such positive results is because the right provider (like Bazaarvoice ) can create campaigns for a hyper-targeted audience across demographics, behaviors, preferences, and more. When the recipient is the exact target audience the product is for, the review is much more likely to be positive. Just make sure your sampling provider can accommodate this.

“Product sampling allows us to get our audience involved in the creation of our content, which gives them a sense of ownership over what we’re sharing,” says Stewart.

For instance, after TTI Floor Care North America allowed top brand loyalists to sample Dirt Devil vacuum cleaners for free, they saw an 86% response rate and more than 700 reviews full of positive, authentic UGC. As a result, Dirt Devil product reviews went from 2.8 to 4.5 stars. These reviews not only filled TTI’s own webpage but were also syndicated on major retailers’ sites.

Supercharging brand awareness with social content

You probably already know that social content is an important way to reach consumers. Combining the reach of social media with the effectiveness of sampling gives you a unique marketing campaign powerhouse.

Most Bazaarvoice Sampling customers are brand managers who use sampling to generate and feature content on social media.

“Linking sampling to social is a core tenant of any e-commerce plan,” says Kerry Bridge, Global Director of Advocacy at Bazaarvoice. “You need to be able to collect that great content from social in order to populate your product pages. Plus build your community.”

We’ve pinpointed a few different reasons why social content and sampling go hand-in-hand:

1. New product launches benefit greatly from large amounts of recent UGC. 89% of shoppers check reviews before making a purchase, and 60% of shoppers feel more comfortable making a purchase if they can see product images or videos first. A great way to collect this valuable UGC is to employ sampling
2. Entering new markets helps you expand your reach. Each demographic is different, and over 70% of shoppers are looking for perspectives that reflect their own. Product sampling can help you get your foot in the door and provide UGC that speaks to these new markets in a relatable way
3. Supporting your core SKUs with product sampling allows you to collect quality content at scale. Your core products are hot sellers for a reason — get them in your fans’ hands through a sampling campaign and encourage them to create content. Data from our Bazaarvoice Network of over 12,500 brands and retailers found a 135% increase in conversion rate and a 164% increase in revenue per visitor when shoppers engaged with social content from their peers
4. Working with the right content creators can help you skyrocket your brand awareness and success. Creator collaborations add to your content volume, and by sharing with their own engaged audiences, they also extend your reach

Relaunch your products

There may be times when you want to shift your brand strategy and reformulate or reinvent your product. With the introduction of the FTC’s 2023 review hijacking legislation, reformulating your product isn’t just about tweaking its features — it’s about ushering it into the market as if it’s an entirely new line. It’s a unique challenge, with the daunting task of resetting your review count and content collection to zero. But sampling can help you rapidly rebuild from this new starting line.

• Relaunch your product with fresh advocacy: Successfully relaunch your reformulated product by targeting the right audience, providing an experience, driving UGC from day one, and gaining actionable insights from product samplers
• Combat misleading reviews with authentic content: If the reformulation means the product is “substantially different” in “one or more material attributes” from the prior version (as per the FTC), it would be deceptive to continue using existing reviews. A sampling campaign can generate fresh reviews and customer photos quickly and effectively so you have an arsenal of new social proof you can show off to shoppers

Product sampling strategies

Ultimately, all sampling campaigns help your potential customers get a preview of what you’re selling while helping you get more visibility for your product and brand overall. The individual strategies can take several different forms, from in-store food samples (Costco) or mailed glasses to try on (Warby Parker). The details depend on your business model and campaign goals.

Here’s seven examples from the masters that you can imitate when you craft your own campaign, including the relevant sampling program they used.

Costco nails the traditional sampling strategy

Costco is famous for the traditional, in-store, free sample method. People have gone so far as to tour the sample tables at various Costco stores. The more samples people try, the closer they get to a free lunch. Personal finance and food bloggers have picked up on this idea as well and have even written articles encouraging the practice.

Costco’s store sampling draws people to its stores, thanks to one key message: Going to Costco is fun (and yummy!)

While you might be nervous about handing out “freebies,” the benefits far outweigh the costs. In fact, according to the College Marketing Group, “Interactions — the company that handles Costco’s sampling — found that their efforts led to a 71% increase in sales of beer and a 600% increase in frozen pizza.”

Traditional sampling works especially well for supermarkets like Costco, as well as other brick-and-mortar stores like makeup counters. Just remember that the goal for this type of sampling is to increase sales and positive word of mouth. You probably won’t get a lot of usable content out of it.

L’Oréal gets personal with virtual sampling

Since its target market is focused primarily on beauty, personalization and creativity are everything for L’Oréal. That’s why L’Oréal’s special offers and promotions are tailored to this demographic’s specific preferences and needs in the form of virtual sampling.

Customers simply select a product like hair dye or blush. Once they grant L’Oréal access to their camera, a small window shows them what they would look like wearing that product. It’s kind of like Zoom + the Sherwin-Williams ColorSnap Visualizer. But instead of paint, it’s a beauty product.

Virtual sampling is attractive because it’s incredibly scalable, not to mention germ-free. Brands aren’t limited by physical space in stores or the cost of making or shipping the product. Instead, consumers are able to instantly get a good idea of what the product would be like for them without the hassle of applying the sample color to their wrist (eww), applying to a program, handing over their personal info, or potentially wasting a product if they don’t like it.

This technique is also sometimes more helpful and realistic than physical store samples because the tool takes into account different product combinations and how they affect each other. For example, if I dyed my hair bright red, would that red lipstick look good? Hmm… maybe a more subtle shade would be better.

Brands can use virtual try-ons to fill their social media calendars. If you have a tool like this, inspire your customers to post a photo of themselves on social media “trying on” your product. Then collect, store, and track that content using Bazaarvoice’s AI-powered Media Library.

Warby Parker masters the mail drop

Warby Parker prides itself on its choice selection when it comes to new, stylish, and comfortable eyeglass frames. It provides a quiz to help customers determine exactly what type of frames will best suit them and then a personalized selection based on their responses.

After completing the quiz, customers can choose up to five frames that are delivered right to their homes, where they can test them for five days. After finding that perfect pair, customers can buy what they want and ship the rest back. The return shipping is free with Warby Parker’s return label.

For something you have to wear all the time (like glasses), comfort and style are paramount. Warby Parker helps customers feel assured that both needs will be met because customers can literally see the results for themselves at home before buying.

For brands that want a turnkey sampler program, Bazaarvoice offers a white-labeled sampling program to help retailers get their product samples directly into the hands of their community and start generating UGC.

Neuro optimizes product development

Sampling isn’t just to market and sell existing products. Kent Yoshimura and Ryan Chen, co-founders of wellness company Neuro, explain in this podcast one of the key ways they achieved their success: making sure Neuro Gum was as perfect as possible before they jumped into product activation. They gave out free samples of the gum to family, friends, and co-workers to test a variety of key details such as:

• Different ingredients (20 milligrams of caffeine to 80 milligrams of caffeine)
• New flavors
• Different sweeteners
• Hard chews vs. soft chews

After perfecting the product, Yoshimura and Chen surpassed their crowdfunding goal in just three days and ended up selling over 12 million pieces of Neuro Gum. And those people who sample the product became loyal customers.

“Once we introduce that product to somebody, the repeat purchase rate can be up to about 40, 45%,” said Chen. “Our challenge is getting people to try the product. Sampling is a really big opportunity for us.”

Neuro ensured it had a good, high-quality product and an active community of fans, thanks to product sampling. According to Chen, “We’ve grown such a loyal group of customers that they give us feedback all the time. It’s built a community which has been inspiring for us and has given us the motivation to keep going.”

After their initial success, they continued sampling with specific cohorts like the CrossFit community. They’ve also shipped product samples to new distributors to explore a potential new market in Africa.

Using samples and collecting customer responses is the most effective way to get meaningful feedback about your product, so you can improve it and launch with confidence.

Bazaarvoice’s sampling programs can help you learn from sampler feedback and expand into new markets via our robust, global Influenster community.

Home Depot doubles conversion rates with Managed Sampling

Home Depot Canada wanted to increase the volume of UGC, particularly reviews, its brands get on its product pages. So they partnered with bazaarvoice to create the Home Depot Seeds Sampling program.

“UGC is becoming increasingly important. It’s no longer a ‘nice to have.’ It’s a necessity. We see our site as a research tool, so even if people come into the store, they still use their phones to see ratings and reviews and make a final decision.”

Gabriela da Silva, Senior Brand Advocate Analyst, Home Depot Canada

Seeds Sampling is a review-seeding program that puts a brand’s highest priority products into the hands of its shoppers, in exchange for honest reviews on HomeDepot.ca. Since the program’s inception, it’s already led to some brands doubling their conversion rates on HomeDepot.ca.

It’s not just legacy products either. WiZ, a brand featured on HomeDepot.ca, used Seeds Sampling to generate buzz for new products and earn that UGC before they’d even launched. 

It worked, too. The conversion rate for the products used in Seeds Sampling was 68% higher than products not part of the program. Not bad at all.

Home Depot isn’t the first retailer to turn to Bazaarvoice for a Managed Sampling program. We’ve built sampling programs for Walmart, Target, and Sam’sClub, to name a few. And you could be next.

Get started with product sampling

Ready to experience the power of product sampling marketing in your own business? Bazaarvoice makes it easier than ever to get your products into the hands of the perfect customers, leading to a surge in reviews, social media buzz, authentic word-of-mouth, and sales.

You can learn more about Bazaarvoice Sampling here, or get started directly below.

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Buyer’s guide: Find the perfect product sampling partner

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By integrating user-generated content into your marketing strategy you’ll build brand authenticity, drive sales, and seamlessly integrate your brand into the ever-growing creator economy. All absolute necessities to succeed in today’s turbulent market.

Chapters:

1. What is UGC (user-generated content)?
2. The benefits of user-generated content
3. How to increase engagement with user-generated content
4. UGC best practices guide
5. Curate your brand identity with user-generated content

What is UGC (user-generated content)?

User-generated content, or UGC, is a form of content that’s created by real people to promote your brand. This includes written ratings and reviews, photos, videos, and even audio that your brand’s customers, followers, ambassadors, or even employees create and share across social and other digital platforms.

Recently, user-generated content has evolved to include professional-quality images, engaging videos, and thoughtfully written content that seamlessly support your brand identity. The days of grainy selfies and lacklustre videos are long gone, but UGC has retained its essential component of authenticity.

UGC doesn’t feel like an ad, and just like a word-of-mouth recommendation, it’s often more influential than one.

UGC is far more powerful than traditional brand marketing. Essentially user-generated content is the modern-day equivalent of a product recommendation, and the numbers back it up. 84% of consumers are more likely to trust a brand’s marketing campaign if it features user-generated content, and 77% are more likely to buy a product they found through UGC. 

Who provides UGC?

User-generated content is usually found through your customers, brand loyalists, and employees. An easy way to turn customers into UGC creators is to make it easy for them to leave reviews and add their own product photos. Brand loyalists are repeat customers who love your product so much that they’re willing to advocate for you without incentives.

Love them or hate them, the infamous Crocs knows how to rally its brand loyalists, with its hashtag #croctok gaining traction on TikTok and spreading its message to over 300 million viewers.

Finally, employee-created content, like video content discussing the company’s values, acts as a source of UGC that demonstrates diversity, support, and authenticity.

The benefits of user-generated content

Not only is user-generated content more influential than traditional advertising, but it’s also free, authentic, and engaging. There’s several benefits to UGC that have a big payoff for brands.

Builds authenticity and trust

User-generated content showcases how actual people use products in real-world settings. This creates authenticity for brands and allows them to promote products without being overly salesy.

Authenticity means a lot to consumers. 84% of millennials say user-generated content influences their purchasing decisions. And nearly half of Gen Z cites social media as their chief source of inspiration — even above family and friends.

Plus, people trust peer recommendations over branded advertising. A whopping 85% of consumers say they turn to visual UGC, rather than branded content, when making purchasing decisions.

Boosts search engine optimization ratings

Search engines place a premium on fresh and relevant content. UGC often contains keywords and phrases that can enhance the visibility of your brand in search results, indicating that the content is higher quality and more relevant to the reader, which leads to more organic traffic visiting your site.

And as we know, more traffic means more MQLs.

Increases engagement

User-generated content is all about connecting with consumers, building an online community, and creating a conversation between customers and a brand. So it’s no surprise that your content receives 28% higher engagement when UGC is integrated alongside your typical posts.

This is evident in all types of marketing content, including digital ads. When direct-to-consumer bedding and bath brand Parachute incorporated UGC into its retargeting ads, the ads generated a 35% higher click-through rate and a 60% lower cost per click.

What’s behind this higher engagement? It comes down to the fact that people want to get in touch with their favorite brands through social media channels. 60% of millennials alone say brand loyalty influences their purchasing decisions, according to joint research by Future Workplace and Elite Daily.

Plus, the most followed brands on social media are those that share their followers’ content. And engagement breeds further engagement, which inspires the creation of more UGC.

Drives sales

Using data from our Bazaarvoice Network of over 12,500 brands and retailers, we found there’s a 144% lift in conversion rate when shoppers engage with UGC and a 162% lift in revenue per visitor. Further research shows that visual UGC is more likely to convert compared with brand-created content.

78% of shoppers gain more confidence in a purchase when they see UGC, and 35% indicate they’re depending more on UGC during the cost of living crisis, according to our SEI. UGC provides social proof that assures consumers they’re making the right purchase, which translates to more sales.

However, some brands have experienced much greater growth in conversions, thanks to UGC. Take apparel brand Tuckernuck, for example. When Tuckernuck implemented a gallery of user-generated content on its website, as well as displayed UGC and influencer photos on its product pages, conversions skyrocketed by 190%.

“Having social content on our PDPs really helps with conversion,” says Kayla Robinson, a Tuckernuck customer experience and marketing associate. “When a customer sees other customers and influencers wearing the product, it inspires her or him to purchase it as well.”

User-generated content can be particularly beneficial to certain industries. The table above compares the click rate of posts both with and without UGC among various industries.

Provides audience insights

Consistently engaging with customers and analyzing the content they post about your brand allows you to better understand your audience. This enables you to not only improve how you interact with customers but also make adjustments to products and services based on customer feedback.

For example, branded hashtags often offer a ton of insight into what consumers want. If you own a cosmetics company, try searching for product names on social media to see what your target audience is saying. Do they want a more diverse shade range or sustainable ingredients? If a lot of people are voicing similar concerns, it’s time to take action and adjust your product offering. 

Ratings and reviews also contain a wealth of insights. If you’re constantly seeing customer reviews containing similar feedback, you know how to improve your products going forward. European retailer Vertbaudet noticed multiple customers had left reviews saying a maternity line dress was too small.

So in response to this feedback, the brand reassessed the dress and fixed the sizing of the cut which led to the average customer rating increase significantly.

Synchronizes with social commerce

Advertising on social media isn’t a novel concept, but social commerce is quickly becoming the new generation of shopping. 69% of shoppers say social media has inspired them to purchase products, and 52% have already shopped through social media. Consumers name convenience and product photos as the top reasons for embracing social commerce. 

User-generated content seamlessly aligns with social commerce because UGC takes the place of a branded ad and becomes an authentic, shopper-approved recommendation. Social media users see the UGC on a TikTok or Instagram post, click it, read the reviews, and purchase the product because it’s convenient and doesn’t require them to go to a different website to checkout. 

How to increase engagement with user-generated content

Let’s take a look at some of the most inspiring UGC campaigns in the world to emulate for your own UGC strategy.

Host contests or giveaways

Holding contests or giveaways is a classic way to have your customers get directly involved with your marketing campaigns and generate user-generated content

Offering a compelling prize is a crucial element to encourage more consumers to join in with your campaign. However, a good reward isn’t necessarily an expensive gift or a large amount of money. Starbucks, for example, came up with the #WhiteCupContest, encouraging customers to doodle their cups and upload a photo to social media with the #WhiteCupContest hashtag. The best part? The winning white cup drawings were featured as Starbucks’ limited edition reusable plastic cup.

View this post on Instagram

A post shared by Brita Lynn Thompson (@zenspiredesigns)

The contest generated great buzz on social media and within three weeks there were over 4000 doodled cups uploaded to Twitter and Instagram.

Incentivize your products/services

By giving customers good incentives to feature your products or services, you can quickly generate a huge number of organic content and tap into their follower communities at the same time. ‍

Hilton Grand Vacations encourages customers to upload their holiday pictures on social media with the hashtag #myHGV for a chance to be featured on their Instagram Feed.

View this post on Instagram

A post shared by Hilton Grand Vacations (@hiltongrandvacations)

These beautiful images act as a source of authentic inspiration for potential customers to book their next vacation at the hotel.

Develop authentic and inclusive brand messaging

Building an emotional connection between your products and customers is one of the best ways to improve customer engagement and form long-lasting relationships with loyal shoppers.

Women’s clothing brand Aerie launched the #AerieREAL campaign to promote body positivity and inspire women to be comfortable in their skin. The brand encouraged users to post unedited photos of themselves in Aerie’s swimsuits and shared customers’ photos with authentic captions. As part of the company’s initiative to promote real women’s bodies, the campaign was a move to empower women who are fed up with the idealised body type promoted by fashion brands.

View this post on Instagram

A post shared by Aerie (@aerie)

Aerie leveraged UGC to create an inclusive community of brand advocates on social media. By spreading the message of body positivity through its customers, there was also a huge boost in terms of brand image.

Partner with influencers

Influencer marketing is a great way to generate buzz and awareness around your products. Collaborating with the right influencers allows brands to tap into an existing audience and drive purchasing decisions.

Before the release of the Samsung Galaxy A model, Samsung collaborated with Blackpink to launch the hashtag challenge #danceAwesome. The dance challenge includes a short dance on the campaign’s catchy music, “Awesome screen. Awesome camera. Long-lasting battery life,” which perfectly highlights the smartphone’s features.

The brand then partnered with influencers like TikTok influencer @hollyh — who has about 16 million followers — to drive awareness of the challenge.

@hollyh working with @samsung on my audition for blackpink #danceAwesome #galaxyA #ad ♬ Awesome Phone Song(BLACKPINK Ver.) – BLACKPINK

These user-generated content videos went viral across social media and resulted in a whopping 4.7 million user videos with a combined 16 billion views.

UGC best practices

Adding UGC to your marketing strategy is an easy decision, considering the value it delivers, but there’s a few rules you should keep in mind. Follow these best practices to ensure your UGC works for you and your customers.

Develop a UGC strategy

With so many different types of UGC available, and with the countless ways your brand can utilize it, it’s easy to become overwhelmed. However, developing a user-generated content marketing strategy will help you search, curate, and publish the most effective UGC for your specific brand.

Provide clear guidelines

Tell your target audience exactly what kind of content you’re looking for. Only 16% of brands provide clear guidelines about the kind of content they want fans to create and share, but 53% of consumers want specific instructions on what to do.

Let’s say you’re running a giveaway on Facebook for a new product. Make sure the instructions on how to enter are super clear, and the value prop is front and center. Consumers appreciate clear directions as well as general guidance.

Include calls to action on site, on social, in emails, and on receipts, product packaging, and in-store displays. If you’re really in need of UGC, cast a wide net. You can also use a social commerce tool that’s created to source and sort existing user-generated content.

Ask for permission (and give credit)

Just because a customer tags your brand in a post or uses your hashtag doesn’t necessarily mean you can reuse it. So before reposting a user’s creation, reach out to them — whether it’s through email, comment, or direct message — say something complimentary about the content, and request permission to use it.

Once you receive permission, keep a record of it. Take a screenshot of the conversation or save the email in case any issues or questions come up in the future.

Always credit the original source of the content, and tag them if possible. This is respectful of the creator, and it encourages them — and other users — to continue creating content and sharing it with your brand.

Moderate it

User-generated content is considered quality if it’s created by real, non-paid users and conforms to your brand and community guidelines, government regulations, and audience expectations. That’s the only UGC you want. Any low-quality UGC (blurry images, typos, etc) or prohibited UGC (nudity, hate speech, etc) needs to be filtered out, reported, and binned. 

Content moderation can make or break your brand. Wanting a high volume of UGC is understandable, but quality is better than quantity. You don’t want to become known for showcasing low-quality UGC because, “Lawsuits and marketing to rebuild a bad public image are expensive” warns Abi Schuman, Senior Director of Content Management Services at Bazaavoice.

Share diverse content

Diversity and inclusivity are essential in marketing. Not only does it help your brand reach more customers, but it also makes your brand more accessible.

Users want representation, plain and simple. To quote Ad Age: “Given the fact that social networks are accessible by people of all backgrounds, shapes, sizes, and families who experience different seasons, communities, and landscapes, the diverse visual content found in UGC feels more like native social media content than advertising.” Couldn’t have said it better ourselves.

Make sure your audience finds this diverse content by syndicating it to everywhere they are.

Track content

Keep an eye on all the UGC around your brand — even the content you don’t use. UGC is like a continuous feedback loop you can use to stay on top of what people are saying about your brand. Bazaarvoice’s Insights and Reports offer a user-friendly dashboard to track and analyze your brand’s different types of UGC content, from reviews to social media posts. 

Evaluate content performance

The UGC cycle doesn’t end with distribution, it ends with an evaluation. Consistently compiling product reviews on your product pages that no one sees is a waste of time and money. That’s why evaluating the performance of your UGC campaign and monitoring the data is essential. 

Start with our UGC audit webinar here to learn the six core factors that should be evaluated, and get a handy scorecard to see how your content measures up. 

Curate your brand identity with user-generated content

Your customers are already talking about your brand on social media.

They’re posting selfies and uploading stories that feature your products. They’re comparing items and making recommendations. So take advantage of this and curate your brand’s content from the multitude of user-generated content out there. And with 69% of people making purchases because they saw a product on social media, it’s also the very kind of content that will inspire your customers to convert.

After all, this is the authentic and relatable content that your followers want, the essential meaning of UGC.

When it comes to answering the question “what is UGC?” few are more qualified than Bazaarvoice. As the #1 user-generated content platform (not our words, the words of G2) we’re well positioned to provide you with a comprehensive UGC education.

Looking to get started with UGC? Contact us below to learn how Bazaarvoice, the leading UGC platform, can help you transform your brand and marketing strategy with user-generated content and drive a better ROI for your business.

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Masterclass: How lean teams can drive e-commerce growth with UGC

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That’s mainly because the right influencer marketing platform saves time, reduces overhead costs, provides you with metrics extending beyond just brand awareness, and streamlines your end-to-end campaigns. Emerging AI functions can also keep you from drowning in a sea of tedious manual outreach.

But with so many platforms available, choosing the right one can seem pretty daunting. Here’s everything you need to know about finding the perfect solution for your brand’s unique needs.

Chapters: 

1. What is an influencer marketing platform?
2. Key features of a great influencer marketing platform 
3. How to pick the right influencer marketing platform 
4. The best influencer marketing platforms to get you started
5. Scale your campaigns with influencer marketing platforms‍

What is an influencer marketing platform?

An influencer marketing platform is automated software that helps you find relevant influencers, facilitates campaign management, and provides analytics to measure campaign performance.

Considering the sheer volume of influencers and content generated on social media, finding, filtering, and connecting with influencers of your choice can be a challenge. Not to mention managing them and evaluating their performance. 

Influencer marketing platforms are a powerful tool to streamline this process. They’re a centralized hub for everything influencer marketing-related to help you run a data-driven campaign effectively and efficiently. 

Key features of a great influencer marketing platform 

A specialized influencer marketing platform addresses solves for the above pain points head-on, ensuring you spend less time on execution and measurement and more time on overall brand strategy.

‍1. Find on-brand real creators in less time 

Influencer marketing platforms provide a range of filters such as age, gender, location, language, interest, and follower range. These options allow you to select creators that best suit your preference. 

For example, you’re a vegan makeup brand looking for a niche beauty creator whose content resonates with your target audience. All you need to do is apply filters and generate a list of influencers that fit your requirements within seconds. 

Some platforms may claim to have a massive database. But here’s a piece of advice: for many traditional influencer marketing approaches, a large database can pose problems. Their search functionality is often limited, clunky, not intuitive, and ineffective. Therefore, the database’s size isn’t crucial. What matters most is the ability to search and discover the best fit.

Some platforms let you dig deeper by showing you a content creator’s brand affinity, the growth in their follower count over the years, and the number of paid and organic posts they have shared. These filters are pivotal in selecting the right influencer for your campaign.

2. Global reach

Gone are the days when influencer marketing was confined to regional boundaries. Today, influencer marketing platforms provide access to a global community of content creators. It enables you to engage influencers beyond your regional confines, facilitating international campaigns tailored for targeted audiences concentrated in specific regions.

Consider this scenario: If you’re a US-based brand seeking content creators in Dubai, utilizing the location filter on these platforms allows you to swiftly compile a list of those based in Dubai. This effortless global outreach helps you reach a wider audience.  

3. Spot fake followers

How can you identify those who have authentic, loyal, engaged followers from those who have mainly fake or ghost followers? Influencer platforms have a vetting process, employing advanced algorithms to identify and filter out suspicious accounts.  

They can spot fake influencers by analyzing their follower growth, engagement timeline, and fake or ghost follower profiles in their follower list. You can also evaluate on your own if you see rapid spikes or irregular patterns in follower acquisition over the months.

4. Streamlined campaign management

After helping you finalize the list of influencers, an influencer marketing platform works as a centralized communication hub connecting brands, influencers, and other stakeholders. You can consolidate all your influencer management needs into a one-stop solution:

• Easily distribute campaign briefs and track all conversations with individual influencers in one place, saving time and resources
• Save time using recommended email templates and automate email scheduling and other repetitive tasks, such as sending reminders and managing contracts
• Manage product gifting by integrating the platform with your e-commerce stores on Shopify, Magento, and more. Easily create gift/sample orders and manage payments from one dashboard without creating a spreadsheet to track your product deliveries

5. Real-time monitoring of content 

Influencer marketing platforms can actively monitor influencer content across various social media platforms in real time — eliminating the need to manually scour through individual influencer profiles on different channels to keep track of content. 

Imagine eliminating the need to constantly hop between platforms, piecing together the puzzle of influencer activity. Instead, you gain access to a comprehensive view of influencer content across social media channels with a single click. Platforms can scan for mentions of your brand or campaign hashtags, providing instant insights into how your campaign performs and how influencers represent your brand.

The significant impact of real-time monitoring is that you can tweak your strategy midway through the campaign, allowing for better campaign targeting and messaging.

6. Track and monitor sales

To monitor conversions driven by creators, influencer marketing platforms incorporate a built-in feature that generates distinct custom codes and links (affiliate links) for each influencer engaged in a campaign. These links are used to identify the traffic and sales generated from each influencer’s audience.

You can also create custom promo codes unique to each influencer, allowing seamless sales tracking attributed to their promotional efforts.

7. Evaluate overall campaign performance 

Utilize sophisticated metrics such as earned media value (EMV), estimated reach, impressions, sentiment analysis, and others to evaluate the effectiveness of your campaign, as influencer marketing platforms come with these in-built features. 

You get access to downloadable reports for in-depth analysis of campaign performance. You can leverage the data to evaluate consumer feedback and make informed, data-driven decisions for upcoming campaigns. 

8. Manage creators’ payment effectively and securely

Eliminate manual invoices, multiple spreadsheets, and chasing payments — influencer marketing platforms do everything. Payments are automatically triggered on campaign completion or have flexible payment options as performance-based incentives. Plus, you can easily set up recurring payments for ongoing collaborations. 

Since many platforms facilitate global influencer collaborations, they have features boasting global payment capabilities and secure payment gateways. Transparent transaction records are also provided, allowing for easy payment tracking.

This transparency fosters trust and confidence between the brand and influencer, potentially paving the way for long-term partnerships.

How to pick the right influencer marketing platform

With so many influencer marketing platforms out there, each offering unique features and functionalities, it can be tricky knowing which is right for your needs. What key questions should you ask before choosing an influencer marketing platform?

Evaluate platform features

Strength of influencer search engine. Evaluate the platform in helping you identify influencers that resonate with your target audience:

• How many influencers does the platform have in its database? 
• Are the influencer profiles vetted? 
• What social media channels does the platform cover?
• Is the platform easy to use?
• What type of features does the platform provide?

Ability to vet content creators and their audience. Focus on in-depth insights about influencers so you can make informed decisions and grow your roster of influencers accordingly. Check if the platform can help you find the following information about influencers:

• Does the platform provide data like audience location, age, interests, etc., to match with the potential customers? 
• Do I get an influencer’s follower breakdown on each social channel? 
• Can I check the creator’s influence across all social media channels?
• Does the engine have measures to identify influencers with inflated follower counts or inauthentic engagement?
• Can I get detailed performance metrics for potential influencers (engagement rates, reach, audience demographics)?
• Can I track the influencer’s follower growth and engagement timeline over the last few months?

Ease of influencer relationship management. Ask about built-in features in the CRM to easily connect with shortlisted content creators and how it can help manage a large number of content creators in one go or if you plan to run multiple campaigns simultaneously with different sets of content creators:

• Does the platform offer built-in messaging tools for seamless communication with creators?
• Can I share campaign briefs, assets, and content guidelines with creators within the platform?
• Can I send personalized messages or broadcast messages to groups of creators?
• Can I create and manage contracts directly within the platform, including standard terms and custom clauses?
• Does the CRM integrate with other marketing or social media management tools you use?
• Does it offer robust security measures to protect your brand data and influencer information?
• Does the platform provide training resources or tutorials on using the CRM effectively?
• Does the provider offer dedicated customer support to assist you with questions or issues?

Content approval and monitoring. Content tracking in an influencer marketing campaign is crucial for measuring success and optimizing future efforts. Ideally, find a platform that reduces lengthy email chains and minimizes the risk of miscommunication:

• Does the tool give you access to send campaign briefs? 
• Can I evaluate the mail open rate? 
• Does it allow influencers to submit draft content for review? 

Product gifting management. Product gifting is one of the activities that can consume a lot of your time if not automated: 

• Do I get to integrate my e-commerce store like Shopify to send influencers products of their choice? 
• Can I send gifts to influencers without hopping between platforms for timely product delivery?

Affiliate program management. An affiliate influencer program is one where you pay the creators based on their performance in sales, leads, conversions, engagement, or reach. When running such a campaign, there are capabilities that you must check for in a platform:

• Does it create unique affiliate links for individual creators?
• Is the tool equipped to track sales through affiliate links?
• Can it be integrated with an e-commerce platform to track purchases?
• Does it streamline the process of attributing sales to the influencers?
• Is the process to automate the payment in-built? 

Analytics to measure ROI. Lastly, you must be able to evaluate the impact of the campaigning and prove the ROI in terms of revenue generated:

• Can I measure the impact using KPIs like reach, engagement, conversions, leads, or more?
• Does it track the content creator’s performance and the campaign performance?
• Can I analyze audience sentiments (positive or negative) toward my campaign? 
• Does the tool give a wide dashboard view and downloadable reports in Excel or PowerPoint formats to share with the team? 

Research and compare platforms

Tailor your selection process by identifying influencer marketing platforms that align with your specific needs. Begin by shortlisting a handful of platforms for a thorough evaluation. Delve into G2 reviews and case studies, extracting valuable insights into how diverse brands have successfully leveraged each platform.

Make the most of free trials and demos to experience the platforms firsthand. This hands-on approach allows you to gauge user-friendliness and assess whether the features meet your requirements.

Additionally, pay close attention to the platform’s customer support options. Understanding their onboarding process and the assistance provided can be crucial to your decision-making process. 

Prioritize user interface

Opt for a platform featuring an intuitive interface that is effortlessly navigable for you and your team. Evaluate whether the platform extends mobile access, enabling convenient management while on the move.

Verify that the platform offers ample training resources and provides continuous support, ensuring you can optimize its full potential over time.

Transparency and security 

Choose a platform that prioritizes data security and complies with relevant privacy regulations. Verify that the platform provides clear, precise data on campaign performance and influencer activity to ensure transparency. Scrutinize the platform’s contractual terms.

Future scalability 

A platform that provides flexibility to adjust to evolving campaign needs and strategies, allowing for the addition of more influencers as per your campaign requirements, can make your influencer marketing game stronger and adaptable.

The best influencer marketing platforms to get you started 

Upfluence

‍

Upfluence is an influencer marketing platform headquartered in New York. The platform enables you to discover influencers, manage campaigns, carry out payments, send products, and analyze campaigns with the platform. You can connect the software with other tools like CMS, mailing software, and more. 

GRIN

‍

GRIN is a creator management platform that helps manage influencer campaigns, customer advocacy, branded content, athlete marketing, affiliate marketing, etc. It allows you to find influencers, handle payments, send products to creators, and analyze their performance as an influencer marketing platform.

Aspire (formerly AspireIQ)

Aspire is one of the leading influencer marketing platforms headquartered in San Francisco. The platform features all the functions of an influencer marketing platform, like finding influencers, communicating with them, managing relationships, creating content, and measuring the ROI. The platform has created numerous content resources for customers and a course for influencers and brands.

Bazaarvoice affable.ai

Bazaarvoice affable.ai is redefining influencer marketing with an AI-driven platform that scales creator marketing efforts, saving up to 80% of the time spent on campaign management. This all-in-one solution empowers brands, retailers, and agencies to seamlessly source, manage, track, and measure creator and ambassador programs, using groundbreaking Generative AI-powered search, stands out.

PSA: The platform also integrates with the Bazaarvoice Social Commerce solution, enabling brands to maximize the ROI of creator marketing by strategically repurposing influential content across marketing, e-commerce, and retail channels. 

Scale your campaigns with influencer marketing platforms‍

You now have the answer to what an influencer marketing platform is. You are ready to go platform shopping and create world-class campaigns to persuade your audience.

If you’re still confused, though, we can help you out. Get a product tour with Bazaarvoice affable.ai to clearly see how a creator marketing platform works.

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Masterclass: How to update your influencer marketing program for 2024

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The type of brand loyalty that leads customers to rush to the stores on day one for a new product is hard to come by. It’s also extremely profitable. Stanley experienced a 751% year-over-year increase (no, that’s not a typo!) in its tumbler sales in 2022. Talk about results that justify a marketing budget.

Stanley’s breakout story isn’t a trajectory most retailers can hope to mimic. But it is a success story we can all learn from. The secret sauce isn’t a colorful 40-oz tumbler — it’s in the brand equity that Stanley built among its loyal customers. 

This guide will help you understand what brand equity means, how you can build it, and how to handle brand challenges that many retailers face. 

Chapters:

1. What is brand equity?
2. What goes into brand equity?
3. The importance of brand equity
4. How to create brand equity through the consumer experience
5. How to measure brand equity
6. Solving brand equity challenges
7. Every company has a brand equity journey

What is brand equity?

Brand equity is the value attached to a certain brand name. It’s a combination of brand awareness and brand reputation, and maintaining both is essential for companies of all sizes.  

In practice, brand equity measures customer loyalty. It helps you understand how much more your consumers are willing to pay for your products, how likely they are to choose you over a competitor, and whether they’ll consider trying completely new products or services from you. 

Sound simple? It is. The hard part is building it. 

What goes into brand equity?

As a whole, brand equity is intangible. It’s based on consumers’ perceptions and emotions, which means it can be hard to measure. However, there’s a few elements that strong brand equity is built from.

The first is brand awareness. Awareness, in this case, doesn’t mean whether people have heard of your company. It means what they know about your products, the things you stand for, and the benefits you offer your customers. The value of your brand depends on consumers’ understanding of your purpose.

The second is brand perception. This might seem similar to brand awareness, but perception is born in your customers’ minds. It’s what your brand represents to them. For instance, Stanley sees its core values as “invention, innovation and inspiration” and its purpose as “build[ing] a more sustainable, less disposable life and world.” However, to its current fans, Stanley Tumblers are about staying hydrated (if you #WaterTok, you know) while making a fashion statement. They perceive Stanley as a status symbol, whether the brand is meant to be one or not.

Third, we have brand associations. These are the concepts and feelings consumers attach to your brand. Think of your car. You likely equate it with the freedom to go where you want. Depending on the type of car you have, you may also consider it a leader in safety features or a way to save money and the planet by reducing your gasoline use. If you’re like most consumers, you ascribe those specific feelings to the car brand. (This can work the other way, too, if you really hate your car.) Those would be your associations. 

Fourth comes perceptive quality. As the name suggests, this is a measure of how consumers feel about the standard of goods or services they’ll receive from a brand. Perceptive quality doesn’t need to be based on personal experience. Consumers may make quality assumptions based on price point or the selection of stores that carry a brand or product. They may also form their opinions from word-of-mouth or marketing campaigns. 

Fifth is brand experience. This is the part where customers interact with your products or services — and yes, it really is fifth on the list! However, brand experience is still an important part because it’s where their impressions of your brand can be proven true or false. 

The sixth is brand loyalty. This is your customers’ decision to keep interacting with your brand. For some, brand loyalty means continually rebuying consumable products. Brands that make durable goods may instead measure loyalty through customers’ engagement with social media or newsletter content. The most loyal customers will try other products from your brand and recommend you to friends and family. 

Together, these six components add up to a perception and experience of brand value among your customers. 

The importance of brand equity

It’s hard to overstate the value of brand equity because there are so many ways you’ll see positive ROI if yours is strong. 

On the customer level, you’ll find it easier to attract new buyers because they’ll know your products or services are of high quality. A company with high brand equity also finds retention easier since equity includes trust — and trust is a factor in over 90% of consumers’ buying choices. 

When it comes to profitability, brand equity allows you to charge more than competitors without losing your customers. It helps you increase your sales volume as brand advocates share their love for your products with friends.

Plus, brands with a high level of trust can be more efficient with their marketing spend. Customers who already know and trust your brand don’t need nearly as much enticement to buy. Between a decrease in spending and an increase in prices, your company will see higher profit margins overall.

Brand equity matters because it increases your market share over competitors. It makes it easier to expand into new products or verticals because you have a base of buyers who are willing to try out a new product. And, for publicly traded companies, brand equity increases your stock price.

Brand equity is sort of like money: The more you have, the better off your company is. You might even argue it’s a type of currency in its own right — the currency of trust.

How to create brand equity through the consumer experience

Look up “how to create brand equity,” and you’ll get a laundry list of action items — be consistent in your branding! Run the right kind of marketing campaigns! Make good products! But brand equity can’t be built in a vacuum. It’s a relationship between you and your consumer base. It’s, therefore, best to start from the consumer perspective.

Consumers go through a journey with each brand that either ends in them valuing the product or deciding they want to try something new. Here are the five steps you must lead your buyers through to develop brand equity. 

1. Awareness

Brand awareness is the top element of brand equity, and it’s also the first step in each consumer’s journey. They have to know who you are, what you do, and what you stand for. 

Advertising is typically the best way to introduce yourself to new customers. But awareness marketing can’t just include the name of your brand and a picture of your product or a description of your services. If you’re unknown to a consumer, they need a reason to care about you. 

A strong brand story can help you break through the noise with your awareness campaign. The best awareness campaigns cater to the values or interests of your target demographic. For instance, if your buyers care about supporting small businesses, your ads might emphasize that your products started from a home recipe. If they’re nature lovers, talk about your company’s sustainability efforts while showing how your product will help them enjoy the great outdoors. 

Awareness campaigns are often easier to disseminate through mass or social media. PPC ads keyed on your brand name won’t be reaching new potential buyers. You’ll need to identify the spaces where your target audiences hang out and then go to them there. Maybe that means buying ads in publications centered around a certain topic.

Or maybe it means encouraging your existing fans to share user-generated content (UGC), such as reviews and media your customers create about or featuring your brand. UGC can be reshared by your brand, but it also spreads organically through the networks and communities you want to reach. 

2. Recognition

Once customers know who you are, you want them to start seeing your product around. The familiarity will help build trust and cement you in their mind as an option.

Building recognition requires you to focus on brand consistency. Consumers expect a certain uniformity in aesthetics — that’s your logo, fonts, colors, and other design elements — to help them quickly identify brands. Depending on how your product is presented, you might consider appealing to other senses. You know exactly what that Slack “new message” sound is, thanks to consistent branding. 

Consumers are also more likely to recognize your brand or product when they routinely encounter it in the same context. You can use that context to start building associations. For instance, a product that’s consistently shelved with premium goods will come across as a quality item. One that’s mentioned in buzzy publications will seem on-trend to consumers. 

The techniques you use for recognition are similar to those you use to build awareness. But you shouldn’t think of the two as interchangeable. Your goal in the awareness step was to get your name and story out there. When you’re building recognition, you have the chance to go deeper into your story and cement your values, mission, and desired preconceptions in your audience’s mind. 

3. Trial

After a consumer gets to know your brand, those who find it intriguing will move to step three: trialing your product or services.

You typically have one chance to impress a new consumer (unless you’ve done an extremely good job in steps one and two!), so delivering on your promises in short order is of the utmost importance. 

First, the recognizability must be there. If buyers have only ever seen your product in photos and videos, the item they receive has to match. (If they’re picking it up on a store shelf, you can assume you’ve succeeded on this point.)

Second, your product must be of the expected quality. It doesn’t need to be the best on the market, but it should meet or exceed the standards for the price point and perform as you’ve stated it will. 

Third, users must find your product memorable. Whether that’s because it introduces a new and fun way to address an old problem or just because it looks different than competitors, there has to be something about it that sticks in their heads.

Keep in mind that the physical product is only part of the equation here. If the trial stage is about your company delivering on its promises, it’s your job to craft guarantees your product can easily meet. Set your company up for success by guiding your buyers’ expectations through advertising, product copy, or post-purchase communications. You may want to test this messaging with focus groups or survey customers to learn where you’re hitting the mark and where you can be more accurate or specific. 

4. Preference 

The number of customers who choose your product over others is an indicator of brand equity. You can earn your customers’ preference by providing an excellent brand experience.

Make sure your buyers are getting the most out of your product with tutorials, user guides, or inspiration. More complex or technical products are more likely to call for the first two; we trust you can figure out if a user guide would be helpful to your audience. 

For items that don’t need a how-to, you might instead show suggested uses. This is another place where UGC works well. For instance, apparel sellers might share ‘fit inspiration to help buyers style their new clothes. Or, help customers think outside the box by offering some “hacks” that repurpose your product for unexpected uses. There’s a whole community centered around stretching the use cases for Ikea furniture; if your devoted users have similarly clever tips, don’t be afraid to share.

Keep in mind that your customers’ experiences go beyond their interactions with your product. Every interaction with your company matters — whether that’s the emails they open (useless or worth reading?), their visits to your website (is there an annoying modal in the way?), or communications with customer service (nobody likes those AI chatbots. Nobody.).

Make sure you’ve optimized the digital experience so interacting with your company is simple. You should also use proactive customer service to make your users feel like they’re real VIPs. 

5. Loyalty

You’ve succeeded in building brand equity with a consumer when they convert from a sometimes-buyer to a loyal customer. Loyalty may seem like the natural outcome of the previous steps of the journey, and you certainly can’t earn it without focusing on them as well. However, you can also nudge customers into becoming more loyal. 

Keep customers around by following through on the experience-building work you did previously. A buyer’s seventh purchase should be just as valuable and enjoyable as the first. Therefore, your efforts to engage customers with your product and brand can’t stop after that first W. Treat each new purchase as an opportunity to engage them more with your brand story and values, and make your product even more central to their life.

Beyond that, you can build brand loyalty in two ways. The first is by building a community around your brand. If you don’t have your own platform to bring people together, create a hashtag for users to share related content on their socials. This is where resharing UGC can be a big boon; customers love to see their content endorsed by an official brand account. 

If a community isn’t a viable option, try a loyalty rewards program. There’s multiple ways to structure a loyalty program. You can offer discounts, exclusive or early access to new products, or perks like free shipping or birthday rewards. Just getting people to enroll in a loyalty program makes them 30% more likely to increase their spending with you. If you can talk them into paying for it, they’re 60% more likely to drop more on your products. 

Loyalty matters because it’s cyclical. Once someone starts thinking of themself as a loyal customer, they’ll start acting more loyal, reinforcing their perception. The more value they get from your brand, the more value they’ll perceive it as having.  

How to measure brand equity

There’s not a brand equity meter you can access to measure how much consumers value your company and its products. You can, however, gather internal benchmarks for related metrics within a few categories:

• Financial “big picture” numbers like market share and company value
• Financial “small picture” figures like price growth and sensitivity, revenue potential, and purchasing frequency
• Sentiment measurements from web analytics, online engagement statistics, reviews, focus groups, and surveys
• Customer metrics like loyalty program participation, purchase frequency, and retention

The valuation and strength of your brand depend on your brand equity. Watch for fluctuations in any of the metrics your company uses to track these two KPIs, along with those listed above. 

You’ll have to rely on your judgment to determine whether a change in one number reflects a change in brand equity or whether it’s a response to other factors. If you see growth or declines across the board, though, you’re likely seeing the impact of your brand equity efforts. 

Solving brand equity challenges

Brand equity, like the stock market, can go up and down. All companies face challenges (whether from internal or external factors) that decrease the perceived value of their brands. If you’re not already performing regular brand reputation maintenance, it’s time to draw up a program. Then, get ahead of these hardships with our playbooks for some common obstacles. 

Crowdsourced brand information

Brands largely controlled their image when mass media was dominant; now, consumers can get their information anywhere. Customers who detail negative brand experiences online can drive away potential buyers and pollute your brand’s image.

Negative reviews from customers who just enjoy yelling about things are part of life — every Swiftie knows that the haters gonna hate, hate, hate, hate, hate. You should start worrying when those bad reviews start to outnumber the good ones or customers share stories outrageous enough to go viral. 

Prepare yourself by learning how to respond to bad reviews (tl;dr: quickly, briefly, and with empathy) so you can step in when a customer is unhappy. You’ll hopefully improve their experience and show shoppers your company cares about making things right. 

Failure to deliver on promises

Customers expect good value in return for their money. What defines “value” will vary based on the individual and type of product, but they’ll know when a product isn’t up to snuff. For instance, if a phone’s battery keeps catching fire until that phone gets banned from commercial flights, you’re probably not meeting expectations.

Most products don’t have this big of an expectations-reality mismatch, but you may face a disconnect between the product your company announced and the product it was able to create. When you learn customers aren’t having the experience you thought they would, it’s time to shift your messaging. 

There may not be a lot you can do to reach those who have already bought the hyped-up version of a product except offer refunds. But you should adjust your future marketing pitch so your next crop of buyers knows what they’re getting. 

Breaches of customer trust

People make mistakes, including people who are on the job. When those mistakes affect your customers, you may see a large decrease in brand equity.

A 2023 survey by PwC found that protecting consumer data is essential to earning trust — so hacks or other data breaches will harm your customer relationships big time. AI use is also shaping up as a trust-breaking practice for some companies.

38% of customers stop purchasing from a brand altogether after that brand damages their trust. The others will need some reassurance that your company understands the problem, takes it seriously, and is coming up with a plan to prevent further issues. Your exact approach will vary based on the incident that sparked the outrage, but as in the other cases, communicating with empathy and a genuine desire to make things right can help salvage your image.  

Every company has a brand equity journey

It takes time for customers to see your brand as a valuable part of their lives. It will take time to build that perception of value, too. You’ll likely see ups and downs during the process, and you may learn about some problems you didn’t even know existed. 

Don’t let these roadblocks deter you, and don’t feel down if you don’t get results overnight. Think about the brands you trust completely — how many months or years did it take for them to win you over? You’ll be starting at the same place with your customers, so have patience. Things will start to change as you follow the steps laid out in this article. 

One last tip: Keep yourself motivated by breaking your grand plan into small, concrete steps. The first thing you can do now — today! — is to take control of your brand communications. It’s an easy starting place, and it will set the foundation for more important work you’ll have to do later. Read our complete guide to ensuring brand consistency across channels to get started.

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Because creating every piece of content from scratch isn’t always a feasible option, especially if you’re working with limited time and budget. Even if one of your teammates is an eight-armed octopus, easy access to plenty of authentic, fresh, and relatable branded content isn’t the reality for most companies.

What is a content curation tool?

A content curation tool is an application that makes it easier for your brand to find and share relevant, authentic content.

Content curation — sharing content from other sources on your own channels — is an ideal solution for this conundrum. But this strategy goes beyond just reposting great content. It involves finding, organizing, and sharing the best and most appropriate bits in a way that adds value to your brand narrative and engages your audience.

Best content curation tools to refine your digital e-commerce strategy

Let’s look at 12 of the best content curation tools that will help you get the job done successfully — in no particular order.

1. Feedly

• Specialty: Trend monitoring and industry insights
• Top features: AI-driven content curation and powerful organizational tools for feeds and boards
• Pricing: Pro: $6/month and Pro+: $8.25/month. Enterprise plans are available upon request

Feedly offers an AI-powered platform that filters and prioritizes content from a diverse range of online sources, including blogs, news sites, YouTube channels, and more. The tool adapts to your content curation preferences over time, so the more you use it, the more tailored your content feed becomes. This level of personalization allows you to stay ahead of trends and keep a finger on the pulse of what’s relevant to your audience.

With customizable news feeds and the ability to organize content into collections, Feedly becomes a centralized hub for all your curated content, that you can then pull from to add your own perspective.

2. ContentGems

• Specialty: Automated content curation and distribution
• Top features: Intelligent content filtering based on interests and keywords and integration with social media for easy sharing
• Pricing: A free version is available. Other plans include Pro: $10/month, Premium: $99/month, and API: $299/month

Much like other content curation tools, ContentGems uses keywords, social signals, and other filters to help you find relevant content. The tool’s standout feature is Workflows — with ContentGems, you can create customized workflows that let you share your favorite pieces of curated content with your audience, whether that’s through your social networks or an email newsletter. 

Adding your brand’s personal twist (an opinion, a clever twist, or relevant insights) is a key step in content curation. ContentGems knows this, and the Workflows feature allows you to include whatever context you wish to the content prior to sharing.

3. Flipboard

• Specialty: Engaging visual content aggregation and personalization
• Top features: Custom magazine-style layouts for content, smart content discovery with personalized recommendations, and social sharing capabilities
• Pricing: Free

Flipboard stands out for its unique magazine-style interface, which allows you to create personalized “magazines” or collections of articles, photos, and videos. This visually engaging format makes it easy for you to navigate and discover content that resonates with your audience and aligns with your brand voice. Plus, it’s completely free!

With Flipboard, you can follow topics, influencers, or even specific publications, ensuring you have a diverse and comprehensive stream of content at your disposal. This content can also serve as inspiration for marketing campaigns, social media content, and even product development, making Flipboard a versatile tool in the arsenal of any e-commerce manager and digital marketer.

4. Scoop.it

• Specialty: Efficient content discovery and knowledge sharing
• Top features: Robust content suggestion engine based on your selected topics, easy integration with social media and blogging platforms, and analytics to track engagement
• Pricing: A free version with limited features is available. Pro: $14.99/month and Plus: $67/month. Enterprise plans are available upon request

Scoop.it provides a platform where you can find relevant content across the web, organize, and share it with ease. You start by creating topic-specific pages, where the different types of content (articles, images, and videos) will live. 

Scoop.it’s advanced content suggestion engine then scours the internet for content based on these chosen topics, delivering a curated selection of high-quality content. The tool also lets you share knowledge internally, so all team members can contribute to amplifying the amount of curated content available to share on your marketing channels.

5. Buzzsumo

• Specialty: Real-time insights into what content types and topics generate the most engagement
• Top features: Tools for finding key influencers in your industry and alerts for brand mentions or keywords
• Pricing: Content Creation: $199/month, PR&Comms: $299/month, Suite: $499/month and Enterprise: $999/month

Ensuring that your content curation strikes a chord with your audience is key — a tool like Buzzsumo is an ally in this regard. It allows you to search for the most shared and engaging content on social media platforms based on keywords, hashtags, topics, or domains, providing a clear view of what’s trending and what’s not. Based on these insights, you can prioritize which content from your curated library to share according to its relevance and virality potential. 

Working with influencers is another content marketing strategy for e-commerce businesses to acquire content from a non-branded source and keep their social media feeds fresh. In addition to trends, Buzzsumo also helps you find the best influencers to work with by identifying the most active and engaging accounts relevant to your brand.  

6. Quuu

• Specialty: Personalized content suggestions
• Top features: Curated content library of personalized suggestions and seamless integration with social media platforms
• Pricing: Pro plan: $5/month and Business plan: $15.83/month. Agency plans are available upon request

Quuu’s shining star is its AI assistant, Robin. Trained by the human team that once hand-curated content for Quuu’s users, Robin searches the web every day to send you relevant news articles, podcast episodes, blog posts, and more. 

It seamlessly integrates with popular social media marketing platforms like Buffer, Hootsuite, and Hubspot, and you can choose what to share to your social media accounts manually or allow the auto-pilot to post for you.

7. Curated

• Specialty: Streamlined and user-friendly newsletter creation
• Top features: Quick capture of interesting content to add to your newsletters 
• Pricing: Price varies based on the number of newsletter subscribers — consult the pricing page for a complete breakdown of the cost

Running low on ideas to spice up your email newsletters? Curated’s got you covered. This curation platform was built specifically to streamline the process of creating, curating, and sending newsletters. 

With the Curated Chrome extension, you can easily collect and organize articles from various sources that you think your audience will find valuable. When it’s time to assemble your newsletter (using Curated’s library of templates), you can choose the best links, add them to the newsletter, and include summaries or comments about the content you’re sharing that add your brand’s perspective to the mix. 

8. Huzzaz

• Specialty: Video curation and enhanced video sharing experience
• Top features: Embeddable video collections for websites and customizable video gallery layouts
• Pricing: A free version is available, and the Pro version is $9/month

In the visually-driven world of e-commerce, video is king. Huzzaz is a tool designed for video content curation, allowing you to create video collections that can be shared and embedded on different platforms, including your website and social media channels.

With Huzzaz, you can curate video content from sources like YouTube and Vimeo, and use customizable video galleries to showcase products, tutorials, customer testimonials, and other video content in an organized and visually appealing way.

9. Content Studio

• Specialty: Unified content marketing and social media management
• Top features: Advanced content discovery tools and workflow automation for planning and publishing content
• Pricing: Starter: $25/month, Pro: $49/month, and Agency: $99/month

Content Studio is an all-in-one social media management platform, but one of its standout features is content curation. The tool lets you set up a library of curated content that can be filled out automatically, by following popular topics of interest, or manually, by filtering content based on keywords, domains, and other factors. 

This content curation software shows you how each piece of content is performing, and you can then automatically distribute your favorite and most successful pieces across social media channels, directly from the platform.  

10. Buffer

• Specialty: Streamlined social media posting and analytics
• Top features: Ability to schedule and share content across multiple platforms and detailed analytics for tracking content performance
• Pricing: A free version is available. Other plans include Essentials: $6/month for one channel, Team: $12/month for one channel, and Agency: $120/month for 10 channels

Successful content curation isn’t just about finding and sharing the right content. It also involves efficiently managing it across platforms. Buffer is an excellent answer to this need, as it offers an all-in-one solution for scheduling, publishing, and analyzing social media content.

Keeping track of what to post, when to post, and measuring the impact of both curated and original content can be overwhelming. Buffer streamlines this complexity with a single platform from which you can manage all your social media profiles and activities.

11. Pinterest

• Specialty: Inspirational image discovery and bookmarking
• Top features: Powerful visual search engine and curated boards for key themes
• Pricing: Free

Pinterest is a one-stop shop for users everywhere to find and curate inspirational visual content. It’s a user-friendly way to create and share collections of images, videos, and GIFs, known as pins, that can be organized into thematic boards.

Pinterest’s guided search feature makes it a breeze for you to find content that is aligned with your brand themes, guidelines, and aesthetics. And since pins usually link to the original website, the platform also functions as a gateway to find other fresh content sources that are relevant to your brand and target audience. 

12. Bazaarvoice

• Specialty: Collecting and amplifying user-generated content (UGC) to build brand trust and authenticity
• Top features: Creator Partnerships, ReviewSource, Sampling, Retail Syndication
• Pricing: See pricing page 

User-generated content (reviews, photos, videos, or any content created by your audience) isn’t just a fantastic source of engaging content for your marketing channels — it’s the backbone of consumer trust. The Bazaarvoice platform offers a multitude of solutions, but collecting and amplifying UGC is at the core of what we do — you can watch a demo here.

Bazaarvoice specializes in collecting the most engaging and brand-safe UGC on your behalf, and then distributing it across your marketing channels to boost visibility and make the content work harder. 

Through our Influenster community, and partnerships with nano, micro, and mid-tier content creators, Bazaarvoice also helps you generate fresh and relevant UGC, so you have a steady stream of authentic content to populate your social media channels and website.

Your customers are the most valuable content curation tools

Out of all the engaging and brand-relevant content swimming around the internet, none is as powerful as the voice of the customer. If you want to keep your marketing channels fed through a constant source of authentic content that also impacts your bottom line, authentic UGC is the way forward.

Tap into the power of UGC and put your customers to work. To get started, read our e-bookDownload our e-book and learn how to build a digital content supply chain with user-generated content at its core. 

When consumers post about these purchases on social media, they’ll usually tag your brand, helping others shop for and purchase these same items. This user-generated content (UGC) fosters a peer-to-peer recommendation cycle that continues attracting new customers and benefits brands and retailers in many ways. 

Most shoppers check social media and read reviews before buying anything. 78% of consumers feel more confident purchasing when they view UGC, and during tough economic times like today, 35% depend on it even more, according to the Bazaarvoice Shopper Experience Index. 

Shoppers are already posting about you and creating buzz for your brand on social media, whether you realize it or not. Everyday shopper communities like the Influenster community add over 500k new pieces of UGC monthly. So it’s crucial to tap into these conversations, learn what they’re saying, and collect this untapped UGC.

With so much social UGC created and shared each day, it’s impossible for brands to use everything that comes through in their campaigns. It might seem like it just funnels into the void — but this untapped UGC still has a profound impact on a brand’s reputation, awareness, discovery, and sales.

How untapped UGC still works for you 

Brands can get a ton of mileage out of UGC, even if you don’t or can’t directly use every piece of content your customers generate. Not all UGC works for every campaign or purpose, but it’s still valuable in many ways. Here’s all the ways untapped UGC benefits your brand. 

Introduces new customers to your brand 

Everyday social media users see other people talking about and sharing photos of your products. This fuels conversations between users about your brand. 

For example, someone might comment, “I love your shirt! Where did you get it?” And a consumer will tag you or send a link to the item. Another shopper will click and add it to their shopping carts, browse the rest of your website, and complete their purchase. 

Consumers trust content produced by real people. 100% of consumers — yes, every shopper! — say they’ve purchased a product based on the recommendation of someone they saw online.  

Social media is also where almost 60% of consumers go to discover new products. They typically follow their favorite brands, interact with them, and increasingly purchase directly from social platforms (so, it’s always a good idea to make your content shoppable!). 

Educates through trusted voices

Shoppers are likely to discover your products from UGC on social media. The platforms also serve as educational tools. Consumers can learn how a product will meet their needs and see it being used in real-life situations. 

The ability to see how something looks and works from photos and videos of real consumers builds trust. In fact, 78% of shoppers trust everyday social users just as much — or more — than they did five years ago, according to a June 2023 Bazaarvoice study of consumer and influencer communities. 

To help educate shoppers about your products, highlight UGC that showcases how the item can be used. This might include makeup tutorials, outfit-of-the-day (#OOTD) posts, and recipes. 

Shoppers want to learn from UGC. Our Shopper Experience Index shows that 62% use UGC to ensure they’re getting good value for their money, 50% to understand the quality of materials, and 44% to see whether a product matches a description. 

Build your brand’s identity 

Consumers who align with your values or vibe will naturally gravitate towards your brand. Tap into the growing creator economy, which is now valued at $16.4 billion, to find everyday consumers who are the biggest fans of your brand — and the largest pool of untapped UGC.

These content creators will produce the most authentic UGC — 69% of marketers are working with smaller creators these days. 

You don’t need a big marketing budget to tap smaller creators to produce content that effectively markets your brand. Ideally, 1% of your most engaged shoppers could produce about 90% of your content in a cost-effective way. 

UGC produced by everyday social media users has higher engagement and builds trust and authenticity.

Tracks your engagement and informs your strategy 

To meet your marketing and UGC goals, it’s crucial to continuously manage, measure, and optimize your creator marketing strategies. Use the content that you see from social media users as a baseline for measuring who’s engaging with your brand — examine demographics, their opinions, and the content they’re sharing. 

This can help you decide how to best interact with consumers effectively and meaningfully. Tracking engagement will drive future strategies. Powerful Social Commerce solutions let you identify top creators and content that performs best.  

The social butterfly effect

UGC collection is never a one-time thing. You need to engage customers all the time and encourage them to post about you on social media. This social butterfly effect encourages more UGC. 

Product sampling is one way to get your products in shoppers’ hands and generate conversations about them on social media. Bazaarvoice can help you hyper-target your ideal customers by giving you access to the Influenster community.

These UGC creators produce photos, videos, and reviews about your products from their own experiences — and you can share this valuable UGC on your social media channels, product detail pages (PDPs), and retailers’ websites. Plus, consumers who sample products are more likely to purchase them in the future and recommend them to friends and family.

When Petco launched a sampling campaign, for example, the pet supplies retailer saw a 48% increase in revenue per visit for sampled products, a 28% conversion rate boost, and a 15% higher average order value. 

How you can tap into the vast web of social UGC

Don’t let untapped UGC go to waste. Consumers are already sharing photos and videos of their favorite items and commenting and sharing product-related posts from others. Tapping into this robust network helps you leverage the true value of UGC.

Create a branded hashtag

Make it easy for your shoppers to start and join conversations about you by setting up branded hashtags. This can work wonders for consumer discovery, especially for creating buzz around a new product launch. 

Hashtags let you collect content about your brand all in one place, making it a go-to spot for UGC. This helps you grow brand awareness and drive traffic to your social pages and website, ultimately enabling social commerce. 

Dreams, a U.K.-based bedding specialist, has a winning hashtag strategy — its #mydreamsbed campaign attracts photos of real customer homes, which the brand incorporates across its social channels.

When customers interact with UGC, Dreams has seen a 200% increase in conversion rates and a 62% increase in average order value.

Comment on users’ posts 

When you organically come across a photo of one of your products or someone mentioning your brand on social media, make sure to leave a comment — whether the post is negative or positive. Responding to this feedback shows that you care about consumer feedback. Shoppers will respect your brand and feel valued, making them more likely to consider  your brand for future shopping sprees or treat it as a go-to. 

Consumers enjoy producing content and will create UGC when you ask them to, but they expect you to engage with their content quickly. Our Shopper Experience Index shows that 54% of consumers expect a response if they write a negative review, and 58% want an answer to a question they post in your Q&A on the same day. 

Display social UGC on your website

Spotlight your real customers by showcasing social UGC in a gallery on your website and product pages. This approach creates a positive sentiment for your brand — essentially, it shows how much you value your customers. 

American Eagle encourages customers to share photos of themselves wearing its jeans using hashtag #AEJeans. The photos are then displayed in a gallery, and when you click on a picture, you can go right to the product page to buy the exact jeans. 

Just about everyone researches what they buy online before completing a purchase. Consumers read reviews and search social media to see what their peers have to say or how real people use the item. This in turn drives sales for brands.

For example, The Body Shop showcases authentic photos and videos from real customers. The UGC is featured on product pages to inspire shoppers as they browse.

After integrating Galleries, the brand saw a 13% increase in average order value and a 28% jump in product page conversion rates. 

Recognize the impact of untapped UGC 

UGC is the most valuable content you have — it’s cost-effective to generate and highly effective at creating buzz, building brand awareness, and increasing sales. But, using every piece of UGC you collect in specific campaigns is tough — there’s just so much of it! Still, untapped UGC serves multiple purposes, including: 

• Introducing new shoppers to your brand
• Educating consumers about your products
• Building and boosting your brand identity 
• Encouraging social conversations about you
• Informing future campaigns 

There’s several ways to tap into untapped UGC, such as creating hashtags, participating in conversations, and featuring UGC everywhere your customers go.

Bazaarvoice’s end-to-end UGC technology can help you collect valuable content that fuels your media mix, effectively target your ideal customer profile globally, and get the most return from every piece of UGC. Learn more by exploring Bazaarvoice’s solutions.

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From food and beverage and apparel to health and beauty and hardware to everything in between, ratings and reviews play a crucial role in the customer journey. 

But just how crucial, exactly? And how can businesses extract the most value from them? Let’s find out.

Chapters:

1. The business benefits of ratings and reviews
2. How to make customer ratings and reviews work harder for you
3. Don’t underestimate how important ratings and reviews are for your business

The business benefits of ratings and reviews

At Bazaarvoice, ratings and reviews are the center of our business. With a network of over 12,500 brand and retailer sites to support, we undertake a lot of research to understand the value of reviews for businesses and their customers. 

Here are some of our takeaways that prove the power of ratings and reviews, based on some of our latest research.

Ratings and reviews impact everything from sales to SEO

Shoppers are leaving more reviews now than ever. Across our network in 2021, the number of reviews submitted increased nearly 11% year-over-year. Our 2023 Shopper Experience Index found that when shoppers engaged with reviews, there was a 144% lift in conversion rate.

Not only are shoppers converting more readily on pages with reviews, but they’re also spending more money. The lift in revenue per visitor among shoppers engaging with reviews was 162% in 2023, and the average order value was 13% higher. 

Ratings and reviews creates a great avenue for us to get current content on our site and bring attention to our product. That helps us to rank higher in search results and get found better

UX analyst, CPG

Increasing your sales and profits isn’t the only thing that reviews can improve in your business. Brands and retailers we’ve talked to say that reviews have an impact far beyond the product page. According to those we surveyed for our Shopper Experience Index, over half (52%) said they help increase brand loyalty, 53% cited a positive impact on in-store sales, and 63% said that they improve search engine optimization (SEO).

Global brand Petco, for example, launched a sampling campaign to collect more reviews and improve SEO metrics. The campaign led to a 405% increase in review volume, which meant a:

• 67% increase in number of pages ranked organically
• 140% increase in impressions from organic search
• 80% increase in clicks from organic search
• 48% increase in revenue per visit for sampled products

Ratings and reviews help shoppers make confident purchases

According to our 2023 Shopper Experience Index, two-thirds of consumers (78%) claim that reviews impact their purchase decisions. Our 2022 report also revealed that ratings and reviews are the number one online feature shoppers rely on when making informed product decisions faster, more so than product page descriptions, chatbots, and the website’s search tool.

But consumers aren’t just using them online. According to research commissioned by Bazaarvoice from Deloitte and Touche LLP, a vast majority (82%) of shoppers research products online before going in-store, and over a third read a product’s reviews on their mobile phones while looking at the same product in-store.  

Our research found that shoppers often turn to ratings and reviews when they’re in the final stages of their decision making process to help them choose your product. 70% of shoppers often or always look at available reviews, and in the first 20 seconds of landing on a product page, high-quality reviews are the most likely type of user-generated content  to convince a consumer to buy a product (21%) — followed by average star ratings (19%) and the number of reviews a product has (13%).

We also found that half of shoppers have been influenced by reviews to buy a more expensive product than planned.

You may be surprised to learn that it isn’t just positive reviews that consumers find helpful. Over half (60%) say negative reviews are just as important in their decision to buy. The majority (62%) say it’s because they contain more pros and cons than positive reviews. Shoppers who usually don’t read reviews say they would like to see more reviews from people like them and more customer photos.

Having reviews displayed on your site is a great first step to winning over your customers, but don’t forget step two — responding to reviews. About a third of shoppers expect businesses to publicly respond to their reviews, regardless of whether their review is positive or negative. Almost half (48%) say brands responding to reviews improves their odds of buying the product. 

Reviews improve your brand’s authenticity

Brand trust is one of the most valuable assets a business can have in today’s retail landscape. According to our recent survey of 10,000 global shoppers, 97% of respondents say fake reviews make them lose trust in a brand. One way to build trust is by handing over the mic to their fellow peers to help advocate for your brand. Over three-quarters of shoppers trust reviews, even more than family and friend recommendations.

It’s not as simple as just displaying reviews, you have to ensure that they’re authentic. If shoppers suspect a product to have fake reviews:

• 56% wouldn’t buy the product 
• 25% wouldn’t buy from the website 
• 81% avoid using the brand again 
• 48% leave a negative review 
• 16% post [negatively] about the brand on social media

The number one factor that makes consumers suspicious that a product has fake reviews is seeing multiple reviews with similar wording (56%). That is followed by review content not matching the product (53%), bad grammar/misspellings (36%), and an overwhelming amount of positive/five-star reviews (36%).

As consumers have become more skeptical of marketing and advertising practices as a whole, they’re constantly evaluating product reviews to look for red flags.

Reviews contain insights about products, processes, and purchasers

Ratings and reviews are an invaluable source of customer feedback. Consumer reviews can help surface issues with products, shed light on new use cases, and inform product innovations. Shoppers want to see businesses use their reviews, both positive (25%) and negative (38%), to make product improvements.

We have countless stories from our clients about ways they have improved their products and processes based on the feedback they’ve received from customer reviews. In fact, 72% of our clients use UGC to improve customer service, 66% use UGC to improve products, and 50% use UGC to improve marketing tactics and messaging.

How to make customer ratings and reviews work harder for you 

While impressive, these results won’t manifest out of thin air. The real magic happens when you set in motion a process to collect, distribute, and manage reviews, designed to squeeze the most value out of these pieces of UGC.

Set up a review collection strategy

In order to reap the benefits, you need to plant the seeds — in other words, you need an ongoing strategy that makes it easy for and encourages customers to share feedback about your products. 

You can request ratings and reviews from your customers through a myriad of channels. If you have a physical store, you can go the face-to-face route and have attendants ask shoppers for feedback after they complete a purchase. The attendant can jot down the answers or direct the customer toward a QR code for an even smoother experience. 

Online options are also aplenty. Review request emails are a common practice (Jeanswest saw a 186% lift in review volume using this strategy, for example), but social media channels, push notifications, and SMS texts are also viable approaches.

When requesting reviews through any of these channels, timing is key. Reach out soon after customers interact with your products, when the experience is fresh on their minds, and they can provide more detailed and genuine feedback. And how you ask is just as important as when you ask — use clear and concise messaging, and avoid overwhelming customers with too many requests or specific instructions. 

Provide incentives in exchange for ratings and reviews

Customers might need a little extra push to share their feedback about your products. This is where incentivized reviews come in: you give customers a reward, like a coupon or entry into a giveaway, and in exchange, they write an honest review about a product they bought from your company. 

Incentives can be small, like discount codes, or slightly more elaborate, like product sampling campaigns (offering samples of your product in exchange for reviews.) McPherson’s Consumer Products, for example, found that 20% of new reviews on its brands’ products come from sampling efforts. According to Sharon Bottaro, the company’s Head of Digital, these reviews, “are providing confidence for people to complete their path to purchase.”

To uphold your integrity and safeguard consumer trust, be transparent about your incentive program. Clearly state that the incentive is for leaving a review, regardless of whether it’s positive or negative, and never pay customers to leave reviews.

Encourage customers to add visual UGC 

It’s a visual-driven world out there, especially in the e-commerce industry. Images and videos from customers give shoppers a better sense of what the products look like in action, and, most importantly, in the real world, without the influence of heavy editing. It adds another layer of confidence to purchasing decisions, which explains why 29% of shoppers look for customer reviews with photos or videos.

Fresh, a cosmetics company known for its natural ingredients-based products, tapped into the power of visual UGC in customer reviews. The brand implemented Bazaarvoice’s Photo-First Reviews Display to put customer images and videos front and center of product pages. Overall, Fresh saw a $1.48 million impact from user-generated content.

When requesting reviews from customers, whether through an email or a sampling campaign, make sure you ask for visuals — people might even prefer filming a short video over writing a lengthy review! Don’t make it a non-negotiable (a written review with no visuals is better than no review), but let customers know images and videos are appreciated options.

Reply to both positive and negative reviews

Customers expect brands to engage with them when they take the time to leave a review, especially if it’s negative. As Anna Kim, Senior Advocate Programs Manager at Webroot, explains, “It’s our responsibility (…) to be responsive to shoppers’ questions and reviews. Someone who is vetting us against another brand sees that we interact with our customers, and that’s a big competitive advantage.”

Webroot practices what it preaches — the cybersecurity software company replied to 70% of its 38,000 customer reviews on retail sites.

When responding to positive reviews, gratitude is the name of the game. Thank the customer for sharing their opinion, and express happiness that they enjoyed the product. Reference specific points mentioned in the review to make your response more personal and show that you value their input.

Negative reviews are a different beast, but they don’t have to be a scary one. As we explained before, having some negative reviews contributes to authenticity, and they can be a good way to unveil problems you weren’t aware of. What you shouldn’t do is ignore them; instead, act quickly, acknowledge the customer’s experience, and offer a solution to the issue raised in the review. If the problem is too complex, invite them to continue the conversation through a private channel like email or phone.  

Amplify ratings and reviews with syndication

If your brand works with retail partners to sell its products, syndicating reviews to their websites is a must. There’s no guarantee consumers will find and buy your products on your own website — syndication gets consumer eyes on your product reviews whether they’re browsing Walmart or Target.

This strategy also benefits your retail partners since they get quality, conversion-optimized content on their product pages without having to invest in technology to do so.

Bazaarvoice has a network of 1,750 global retailers, and regularly helps brands syndicate their hard-won customer reviews to as many partners as possible. For Andi-Co, 100% of reviews on retailers’ sites come from Bazaarvoice syndication efforts, leading to 690x more UGC on retailer sites.   

Make ratings and reviews a part of your marketing strategy

Displaying reviews on your website is a no-brainer, but why stop there? Incorporating reviews into your offline and digital marketing can significantly enhance its effectiveness — according to our 2022 Shopper Index, almost half (40%) of consumers say UGC makes them more likely to buy a product from an ad. Beyond product pages, here’s where you might consider displaying this rich UGC:

• Social media channels like Instagram, Facebook, and TikTok. Social commerce continues to grow as social becomes the new search — over half (58%) of shoppers say they often discover a product or service through social media, and 42% say social media impacts their purchasing decisions. Adding reviews to your posts both amplifies positive content and gets the conversion machine that is user-generated content in front of an audience that’s primed to discover and buy new products

• In-store displays. If you have a brick-and-mortar presence, display reviews and ratings near relevant products to bridge the gap between online and offline experiences and nudge shoppers toward making a purchase
• Emails. Use positive reviews in your email marketing campaigns. For example, when promoting a product, include a customer testimonial that speaks to its benefits. Tailor your emails based on the products customers have purchased and include reviews from similar products to encourage repeat purchases, cross-sells, and up-sells

Don’t underestimate how important ratings and reviews are for your business

While some might think it’s difficult to quantify the importance of ratings and reviews, the above statistics prove their power.

There’s a variety of ways that they are useful, both for businesses and their customers. And not only are ratings and reviews absolutely necessary to today’s consumers during the purchasing process, companies are missing out on sales, profits, and priceless information without them, as our own research below shows.

Learn more about how important ratings and reviews are here. Or get in touch directly below to see how you can get started with Bazaarvoice Ratings & Reviews.

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Masterclass: The dos and don’ts of review responses

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Social media and search algorithms reward fresh, relevant content and frequent posting. That’s great news if you have a lot of content and resources to work with. Not so much if you don’t.

Saturated digital spaces and higher standards for content put pressure on brands to elevate and increase their production. The time and effort needed to regularly create and distribute engaging content across channels is substantial. 

Forming a content curation plan is a game-changer for streamlining the production process and supplementing original content creation. Learn how to conquer the challenges of curating authentic content and how to implement a successful strategy.

Chapters:

1. What is content curation?
2. How does content curation benefit e-commerce brands?
3. Hurdles to curating authentic content
4. 8 tactics for curating quality content and distributing it across channels
5. Continue to evolve your content curation strategy

What is content curation?

Content curation is a way for e-commerce brands to share content from outside sources, including individuals and organizations, on their own marketing channels.

Effective content curation sources relevant and authentic content, and shares it with helpful context on appropriate channels. You should have an intentional strategy for content curation to bring value to your audience and drive results. 

Examples of different types of content you could curate include visual social media like images and videos, articles, data reports, podcasts, TV or film clips, and customer reviews. You can share curated content on your most active customer touchpoints, including your product pages, blog, social media channels, and emails. 

How does content curation benefit e-commerce brands?

Content curation offers a range of benefits to e-commerce brands regardless of size or maturity. Some of the top advantages include:

• Eases workflow: Curating content reduces the pressure, time, and effort required to regularly create original content. Instead of ideating, writing, filming, shooting, and designing content from scratch each time, you can supplement by sharing the content that someone else produced 
• Reduces costs: Because content curation reduces the time and in-house or outsourced talent that original content creation demands, it also eliminates the associated costs
• Supplies social proof: Whenever you share the kind of content that features or specifically mentions your brand and products, you’re providing social proof. When your audience sees other people recommending your products and showing love for your brand, it has a persuasive and contagious effect — this is the power of user-generated content (UGC)
• Diversifies content mix: The same type and tone of content can get boring and predictable quickly. And if the content is only coming from your brand’s perspective, that can be a turn-off. 74% of shoppers trust UGC more than brand-created content on product pages and 55% say they’re unlikely to purchase a product without consulting UGC, according to our Shopper Experience Index. Curating content allows you to share diverse voices, viewpoints, and styles of content to keep it fresh and interesting
• Increases engagement and reach: By sharing content from customers, influencers, publications, or other media and tagging those creators, you’re encouraging those sources to respond in kind. When they like, comment, or share your curated content, that’s introducing it to their own audience for further reach and engagement
• Demonstrates thought leadership: When you intentionally and thoughtfully share content, it shows you’re in tune with the latest trends and important voices. Even if you didn’t create the content originally, you can amplify clever takes and creative insights while adding to the conversation

Hurdles to curating authentic content

Content curation seems simple and straightforward enough, but to do it right, it gets more complicated. And by right, we mean consistent and authentic. It’s not just about sharing content to fill holes in your content calendar. It needs to be content created by real people voicing honest opinions that accurately reflect your brand, online community, and products. 

Understanding and addressing these challenges is crucial for e-commerce brands to establish a trustworthy online presence. Here’s some of the top obstacles to seamlessly curating a steady flow of authentic content.

Shortage of quality content

Consumers today are always-on and confronted with more content on every channel than ever. To get their attention and pique their interest, you need to express a unique style and voice along with striking visuals.

That goes for both the content your brand creates and curates. While there’s no shortage of content in every major digital space, finding the kind of quality content worthy of sharing is the real issue. Before you select and share content, you need to ensure it meets certain criteria, like it: 

• Comes from a trustworthy source
• Is accurate
• Is timely and up-to-date 
• Meets your visual and editorial quality standards
• Serves a purpose for your audience
• Reflects your brand values and identity
• Meets your content KPIs, i.e., increases brand awareness and drives conversions

Inconsistencies across channels

Customers notice when a brand’s presence across marketing channels is disjointed, and it may cause them to abandon their journey. The majority (75%) of shoppers expect a cohesive and connected experience on each brand channel. Discrepancies in tone, style, aesthetics, and messaging on different channels can compromise a consistent experience for your customers.

Content formats, audience, and language can all vary from one channel to another. All of these factors need to be in alignment when distributing curated content according to each channel’s unique characteristics. Your email newsletter has totally different capabilities and a more narrow audience than, say, your TikTok profile.

So, while you want to maintain your major brand elements on each, you also have to modify your content to fit each channel. 

Challenges in content verification 

When you’re sharing content from other sources, it’s crucial that the source and the content itself are legitimate. There’s bots, fake reviews, misinformation, and manipulated visuals at play in today’s digital arena. You need to have a reliable fact-checking and content-vetting process in place to ensure authenticity and deliver trustworthy content.

Copyright issues

Before you share content from other creators, ensure you’re not violating any intellectual property or copyright restrictions. To avoid infringement and any associated consequences, follow these best practices: 

• Check the fair use guidelines for any channels you don’t own
• Ask for permission to share the source’s content
• Properly attribute and credit the content source

Partnering with Bazaarvoice takes care of this important step for you with our automated rights-requesting capabilities. This feature enables a streamlined way to ask creators permission to use their content in your marketing materials. 

8 tactics for curating quality content and distributing it across channels

Luckily, you can easily sidestep all of those roadblocks to successful content curation and create a successful strategy by following these best practices. 

1. Understand your audience’s interests and preferred channels

How do you know if the content you curate, share, and distribute will be valuable? First, you need to understand what will help, attract, and reach your audience. Research your audience to understand what their needs and pain points are that your product solves. 

What type of content gets the most engagement? Where is your audience most active, and which of your channels has the most engaged followers? Those answers will reveal what to focus on, whether that’s tutorials on TikTok, reviews featured in email campaigns, shoppable Instagram posts, galleries of customer photos on product pages, etc.

2. Create and follow a content style guide

Establishing and implementing a content style guide is key to maintaining consistency across channels. It also provides a clear framework for your team to follow. Your style guide serves as a rulebook that includes instructions for executing your brand’s content curation strategy. These are some of the elements to include:

• Voice: The unique personality and message of your brand that represents its values and mission
• Tone: This can change depending on the situation, from the norm which could be upbeat and friendly to empathetic and understanding for delicate situations
• Format: When to use short-form and long-form content, images, videos, audio, and other elements depending on the channel
• Verification steps: The process for verifying content is authentic
• Image and video specs: The quality standards, length, and dimensions for visual assets
• Content types: What types of content work best for each platform, including educational vs. entertaining, top of funnel vs. bottom of funnel, etc.
• Tagging and attribution: How to give credit to content sources and tag them on each channel

3. Tailor content for each channel

While consistency is key, it’s also essential to respect the unique characteristics of each channel. Tailor content to fit the specific nuances of platforms without compromising the overarching brand message. Adapt visual elements, messaging length, and content formats to align seamlessly with the expectations of users on each channel.

This approach also helps broaden and diversify your marketing content mix. Different types of content have their own unique advantages, and you can track how each performs. For example, on e-commerce websites, product reviews impact purchasing decisions for 78% of consumers, and product photos taken by shoppers impact purchasing for 69%. Social media is another popular shopping source where lifestyle videos and photos taken by real shoppers thrive.

When you curate content for one channel, you can repurpose it for a different channel to maximize its reach and impact. For example, you can play clips of a podcast that mentions your brand or niche as an Instagram post and link to the episode with a written takeaway in an email campaign. Or, you can share a TikTok tutorial of how to use one of your products on your brand’s TikTok feed and also embed it in a blog post on a related topic on your website.

4. Encourage and foster UGC

You can create a steady flow of authentic content by leveraging UGC to distribute across channels. Besides its authenticity, it’s also very persuasive, giving 78% of shoppers more confidence in making purchases. 

UGC includes reviews, photos, videos, blog posts, podcast episodes, and any other content created by your own audience. UGC can come from anyone who’s purchased a product from you regardless of their online presence or from an influencer with a large following. There’s so many ways to collect and encourage UGC, including: 

• Promoting branded hashtags for users to include when posting UGC for a chance to be featured on your website or social channels
• Using customer satisfaction surveys to collect feedback and reviews
• Requesting reviews via email and SMS marketing 
• Hosting a social media contest or giveaway for followers who submit photos, videos, or reviews
• Launching a product sampling campaign offering consumers samples in exchange for UGC

FAs a good example, The Body Shop entices customers to share their social media photos using #TheBodyShop to be featured on their website gallery. Showcasing UGC galleries earned The Body Shop a 13% increase in average order value.

5. Use social listening and search engine alerts 

Social listening tools and search engine alerts are excellent content curation resources because they track content that tags or mentions your brand, industry, or relevant topics.

Social listening means monitoring online conversations across social media platforms that mention your brand or a specific hashtag you’re tracking. With social listening, you can gain valuable insights into consumer sentiments, preferences, and emerging trends. By actively listening to your audience, you can identify content to share, reveal relevant topics to focus on, and gauge the effectiveness of current content.

Setting up Google search alerts keeps you informed about industry trends, competitor activities, and relevant keywords. These real-time notifications allow brands to keep up with fresh content to share and current interests. You can set up alerts for any topic you want and receive them in your email inbox.

6. Add context and your brand’s perspective 

Merely sharing curated content isn’t enough. When you post content from other sources, add your own feedback, recommendations, or thoughts. If it needs explanation outside of its original location, provide that for your audience. Add to the conversation and tie it back to your brand’s message and content goals.

MAM Baby does a great job of this on Instagram. The brand curates relevant content from their customers and shares it on their Instagram page. They add their own message to each post, like more context on featured products or their own reactions showing their brand’s personality.

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A post shared by MAM Baby (@mambaby_usa)

They also combined their UGC curation with social commerce to make their Instagram feed shoppable, leading to increased site visits by 157% and an extra £96k in annual revenue.

7. Streamline and centralize content planning and distribution 

When you have multiple people juggling all the content for your various marketing channels, you need an easy way to manage it all. You can do that by having a content supply chain that everyone can access for all your content planning, drafting, approval, and scheduling tasks. That could be folders with multiple documents for content calendars, drafts for review, your style guide, and other resources. 

Or, you can invest in one centralized platform to access everything you need, including Bazaarvoice tools like Social Media Manager. This tool lets you create and schedule content, plus analyze performance and competitors all in one place.

8. Implement authenticity review processes

Establish a process and guidelines to ensure the content you’re sharing is trustworthy and true to your brand pillars. Make sure you collaborate with influencers who create genuine content and whose presence aligns with your brand values. Check each review and piece of content you source to make sure it’s not fraudulent. 

If you’re a smaller business, it might make more sense to vet each piece of content and its creator manually, one at a time. If you’re scaling your business or marketing efforts, you could partner with a team like Bazaarvoice that uses fraud detection technology, algorithms, and analysts to ensure authenticity.

Continue to evolve your content curation strategy

Once you have your plan and process in place for curating content, put it to the test and then measure the results. Use analytics to see what’s working and what’s lacking engagement. Then, use those insights to refine your strategy, continue what’s performing well, and address what isn’t.

Find out more about how to find, analyze, and apply consumer insights to optimize and elevate your content strategy in our guide: The smart marketer’s guide to finding and using customer insights.

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